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- Tasks: Lead customer experience teams and drive change in a dynamic environment.
- Company: Join a thriving £150-200m business focused on product innovation and growth.
- Benefits: Enjoy hybrid working options and a chance to shape the customer journey.
- Why this job: Be part of an exciting growth journey and make a real impact on customer satisfaction.
- Qualifications: Proven leadership experience in technical servicing and customer experience management required.
- Other info: Ideal for change managers ready to execute strategies and lead teams.
The predicted salary is between 90000 - 120000 £ per year.
Location – Southern England, Hybrid working
Reporting to the MD of this product led, £150-200m t/o business, you will lead the end to end customer and consumer experience teams across customer service, sales order processing, product training, quality, technical and supply chain.
Due to product innovation, the business is on an exciting journey of growth; therefore, the customer experience they provide will be critical to the success of the organisation.
You’ll be a skilled change manager, with a proven track record of taking a team on the change curve.
The business in question seeks someone who will not only set the strategy but will then enjoy the execution element of the role, making things happen day to day.
The business is ideally looking for aligned experience within a technical servicing environment along with a proven track record of success as a leader and champion of customer experience and service.
Senior Director, Client Services employer: SJS Recruitment
Contact Detail:
SJS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, Client Services
✨Tip Number 1
Network with professionals in the customer service and technical servicing sectors. Attend industry events or webinars to connect with potential colleagues and leaders who can provide insights into the company culture and expectations.
✨Tip Number 2
Research the latest trends in customer experience and change management. Being well-versed in current methodologies will not only help you in interviews but also demonstrate your commitment to continuous improvement in the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams through change. Highlight your leadership style and how it aligns with fostering a positive customer experience, as this will be crucial for the role.
✨Tip Number 4
Familiarise yourself with the company's products and services. Understanding their offerings will allow you to speak knowledgeably about how you can enhance the customer journey and contribute to their growth.
We think you need these skills to ace Senior Director, Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and change management. Use specific examples that demonstrate your leadership skills and success in enhancing customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with their needs, particularly in leading teams through change and executing strategies effectively.
Highlight Technical Experience: Since the role requires experience in a technical servicing environment, be sure to detail any relevant technical knowledge or experience you have. This could include familiarity with product training or supply chain processes.
Showcase Change Management Skills: Provide examples of how you've successfully managed change within teams. Highlight specific strategies you employed to guide your team through transitions and improve customer service outcomes.
How to prepare for a job interview at SJS Recruitment
✨Showcase Your Change Management Skills
As a Senior Director, Client Services, you'll need to demonstrate your ability to lead teams through change. Prepare specific examples of how you've successfully managed transitions in previous roles, focusing on the strategies you employed and the outcomes achieved.
✨Emphasise Customer Experience
The role is heavily focused on customer experience, so be ready to discuss your philosophy on customer service. Share instances where you've improved customer satisfaction or streamlined processes, highlighting your impact on the overall business.
✨Align with Their Vision
Research the company's current initiatives and growth plans. During the interview, express how your experience aligns with their goals, particularly in terms of product innovation and enhancing customer interactions.
✨Prepare for Strategic Discussions
Since the role involves setting and executing strategy, be prepared to discuss your approach to strategic planning. Think about how you would balance long-term vision with day-to-day operations, and be ready to share your thoughts on effective execution.
