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- Tasks: Manage membership accounts and deliver strategic plans for growth and engagement.
- Company: Join a leading science-driven organisation shaping the future of the built environment.
- Benefits: Enjoy a competitive salary, pension scheme, life assurance, and 26 annual holidays.
- Why this job: Be part of a dynamic team driving innovation and sustainability in the built environment.
- Qualifications: 3+ years in membership management with strong business development skills required.
- Other info: Opportunities for travel across the UK and involvement in exciting industry events.
The predicted salary is between 36000 - 60000 £ per year.
The Company is a science-driven, independent organisation providing practical guidance and commercial solutions for the built environment. With 70 years of expertise, the company delivers impactful insights through market intelligence, consultancy, testing, compliance, research, training, and instrumentation. Committed to shaping the future of the built environment, the company collaborates with industry leaders to drive innovation, sustainability, and efficiency. Its UKAS-accredited test facilities and expert consultants equip businesses and consumers with the insights and tools needed to create better buildings. Headquartered in Bracknell, UK, with offices in China and the USA, the company supports a global network of organisations and corporations in the built environment.
The company membership provides your organisation with up to date information and guidance to help your business perform more effectively, profitably and deliver more efficient buildings, providing an environment that allows the occupant to thrive. Your role will include delivery of the Strategic Membership Plan to achieve member value, growth and sustainability, supporting the wider strategic objectives of the organisation.
Duties and Responsibilities:
- Support the Membership Director in executing the membership strategy to achieve value and revenue targets.
- Manage membership accounts, fostering strong relationships and partnerships.
- Oversee full-cycle account management, including enquiries, issue resolution, and subscription delivery.
- Gather, analyse, and report on competitor and industry intelligence.
- Identify and engage member experts, speakers, authors, and trainers to enhance the company's offerings.
- Build and maintain relationships within member organisations to increase engagement.
- Contribute to developing and delivering a diverse membership events programme, both digital and in-person.
- Generate content for member communications, including newsletters, bulletins, and the website.
- Lead initiatives to raise the company's profile within the industry and among stakeholders.
- Support digital membership development, including CRM, member portal, and automation.
- Attend events and exhibitions to drive membership growth.
- Deliver new member sales and cross-selling to meet budget targets.
- Identify and secure commercial opportunities, including sponsorships.
- Collaborate across departments to enhance products, services, and revenue streams.
- Maintain accurate member records and optimise IT system use.
- Ensure compliance with ISO9001:2015 Quality Procedures.
- Any other duties that commensurate with the role.
About you:
- Senior-level experience in a membership organisation.
- Knowledge of the built environment (desirable).
- Strong business development skills, commercial awareness, and consultative sales expertise.
- Proactive and accountable in all aspects of the role.
- Able to work independently and collaboratively.
- Excellent communication, interpersonal, and organisational skills.
- Strong problem-solving skills and attention to detail.
- Skilled in task prioritisation and managing multiple projects.
- Experienced in stakeholder engagement, networking, and presentations.
- Proven track record in project management.
- Initiative-driven with effective prioritisation skills.
- Proficient in IT, CRM, and website content management.
- Willing to travel across the UK with a full UK driving licence.
- 3+ years of experience in membership management, business development, or a related field.
Benefits:
- Workplace Pension Scheme
- Life Assurance - 4 times annual gross reference salary
- HelpHand - Online GP Support Services and discount platform
- 26 Annual Holidays (pro-rata) and additional Bank Holidays
- Eye tests
- Electrical Vehicle Charging point in the car park
- Employee well-being: Employee Assistance Program (24/7 confidential service)
Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of Member Relations Manager, Membership Program Coordinator, Member Engagement Manager, Membership Services Lead, and Membership Development Manager may also be considered.
Membership Manager in Bracknell employer: BluetownOnline Ltd
Contact Detail:
BluetownOnline Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager in Bracknell
✨Tip Number 1
Familiarise yourself with the built environment sector. Understanding the latest trends and challenges in this field will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in membership organisations or related fields. Attend industry events or webinars to connect with potential colleagues and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience in stakeholder engagement and relationship management. Think of specific examples where you've successfully built partnerships or resolved issues, as these skills are crucial for the Membership Manager role.
✨Tip Number 4
Showcase your project management skills by being ready to talk about how you've managed multiple projects simultaneously. Highlight any tools or methodologies you've used to stay organised and meet deadlines.
We think you need these skills to ace Membership Manager in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management and business development. Emphasise any specific achievements that demonstrate your ability to foster relationships and drive growth.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your understanding of the role and the company. Mention your senior-level experience and how it aligns with their mission to enhance the built environment.
Showcase Relevant Skills: In your application, highlight skills such as stakeholder engagement, project management, and communication. Provide examples of how you've successfully managed membership accounts or developed strategic plans in previous roles.
Research the Company: Familiarise yourself with the company's history, values, and recent projects. This knowledge will help you tailor your application and demonstrate your genuine interest in contributing to their goals.
How to prepare for a job interview at BluetownOnline Ltd
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their mission, values, and recent projects in the built environment. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Membership Management Experience
Be prepared to discuss your previous experience in membership management. Highlight specific examples where you've successfully managed accounts, fostered relationships, or contributed to membership growth. Use metrics to quantify your achievements if possible.
✨Showcase Your Communication Skills
As a Membership Manager, strong communication skills are essential. During the interview, practice clear and concise communication. Be ready to demonstrate how you've effectively engaged with stakeholders and delivered presentations in the past.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company's membership strategy, upcoming events, or how they measure member satisfaction. This shows your proactive approach and interest in contributing to their goals.
