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- Tasks: Welcome guests, manage check-ins/outs, and ensure a positive experience.
- Company: Join a vibrant team in Southampton focused on exceptional hospitality.
- Benefits: Enjoy flexible hours, a friendly work environment, and opportunities for growth.
- Why this job: Be the face of hospitality, making memorable first impressions and enhancing guest experiences.
- Qualifications: Strong communication skills, customer service experience, and a passion for hospitality required.
- Other info: Part-time role with zero-hour contract; perfect for students seeking flexible work.
We are seeking a friendly and professional Front Desk/Welcomer (Part Time/Zero Hour Contract) to join our team in Southampton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.
- Greet and welcome guests warmly upon arrival, providing a positive first impression.
- Handle check-in and check-out procedures efficiently and accurately.
- Respond to guest inquiries and requests promptly and professionally.
- Manage room reservations, assignments, and status updates.
- Assist guests with information about local attractions, dining options, and transportation.
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
- Handle phone calls, emails, and other communications in a timely manner.
- Process payments and maintain accurate financial records.
- Ensure the lobby and reception area are clean, organized, and presentable at all times.
- Collaborate with other departments to resolve guest issues and enhance overall experience.
- Maintain security awareness and follow established safety procedures.
- Respond to guest reviews and requests.
- Ensure proper invoicing.
- Ensure proper cleanliness of the kitchen, office, and reception area.
- Handle the breakfast set-up and snacks and drinks sales.
- Respect all Food and Safety protocols.
- Any other Ad-Hoc duties as required.
Qualifications:
- Excellent communication and interpersonal skills.
- Proven ability to provide exceptional customer service.
- Strong multi-tasking skills with the ability to prioritise effectively.
- Proficiency in basic computer applications and hotel management software.
- Ability to remain calm and composed in high-pressure situations.
- Demonstrated versatility and initiative in responding to guest requests.
- Friendly and enthusiastic demeanor with a genuine passion for hospitality.
- Detail-oriented with strong organisational skills.
- Flexibility to work various shifts, including weekends and holidays.
- Knowledge of the local area and popular attractions in Southampton.
- High school diploma or equivalent; hospitality-related education is a plus.
- Previous experience in a customer-facing role, preferably in hospitality, is advantageous.
Multiskilled Front Desk Agent employer: ibis budget Southampton
Contact Detail:
ibis budget Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multiskilled Front Desk Agent
✨Tip Number 1
Familiarise yourself with the local area and popular attractions in Southampton. This knowledge will not only help you answer guest inquiries but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to convey information clearly and warmly is crucial for a Front Desk Agent, so honing this skill can set you apart.
✨Tip Number 3
Showcase your ability to handle high-pressure situations by preparing examples from past experiences where you successfully managed multiple tasks or resolved conflicts. This will highlight your multi-tasking skills and calm demeanour.
✨Tip Number 4
Demonstrate your passion for hospitality by volunteering or participating in local events related to customer service. This not only builds your experience but also shows your commitment to the industry when you apply.
We think you need these skills to ace Multiskilled Front Desk Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you interacted with guests, handled check-ins, or managed reservations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hospitality industry. Mention specific skills that align with the job description, such as your ability to multitask and provide exceptional customer service.
Highlight Local Knowledge: Since the position is in Southampton, mention any familiarity you have with the local area, attractions, or dining options. This shows your potential employer that you can assist guests effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ibis budget Southampton
✨Show Your Friendly Side
As a Front Desk Agent, your personality is key. Make sure to greet the interviewer with a warm smile and maintain a friendly tone throughout the conversation. This will demonstrate your ability to create a welcoming atmosphere for guests.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Discuss how you handled difficult situations or went above and beyond to meet a guest's needs, as this role heavily relies on strong interpersonal skills.
✨Demonstrate Multi-Tasking Abilities
Be ready to discuss how you manage multiple tasks efficiently. You might be asked situational questions about handling check-ins while answering phone calls. Share specific strategies you use to stay organised and prioritise effectively.
✨Know the Local Area
Familiarise yourself with popular attractions, dining options, and transportation in Southampton. Being knowledgeable about the area will not only impress the interviewer but also show your enthusiasm for helping guests make the most of their stay.
