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- Tasks: Provide emotional support and information to those affected by multiple sclerosis.
- Company: Join a charity dedicated to empowering people with MS across the UK.
- Benefits: Enjoy flexible working, 38 days annual leave, and generous sick pay.
- Why this job: Make a real difference in people's lives while working in a vibrant environment.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: This is a fixed-term maternity cover role with potential for part-time hours.
The predicted salary is between 26384 - 29682 £ per year.
Hours: Full-time (35 hours a week) – Substantial Part Time considered
Contract: Fixed Term 12-month maternity cover contract
Location: Office-based in London, with regular home working
Salary: Starting from £26,384 per annum plus excellent benefits
About the Employer
This charity makes sure people living with MS are at the centre of everything they do. Their strategy is based on what people affected by MS have told them is important to them. It gives the organisation a clear and determined focus. Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information. This organisation's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
In this role you will be providing emotional support and information to people affected by multiple sclerosis (MS) that empowers them to live to their full potential, take an active role in their treatment and secure the care and support they need. As part of the helpline team you will also contribute to the overall implementation of the teams objectives and successfully embedding new services. The helpline is open 9am – 7pm and therefore this role includes working a shift pattern of 9-5, 10-6, 11-7 or as the service demands. Please note this is a fixed term 12-months maternity cover contract. This role is full time, part-time hours (28 hours +) will be considered.
Closing date for applications: 09:00 on Wednesday 23rd April 2025
How to apply: Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.
Equal Opportunities
This employer particularly welcomes applications from people with disabilities and or from ethnic minority backgrounds. Our client is a Disability Confident Employer and they’re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both their recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact them to discuss. You can also ask for the application materials to be sent to you in a different format.
More about their employee benefits:
- Encouraging work life balance: 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them)
- Flexible working options
- Caring for you and your family: Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave: in the event of miscarriage or still birth, to support fertility treatments, for antenatal appointments for both parents
- Thinking about your finances: Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
- Enriching your life at work: Personalised development plans with a wide range of training courses
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how this organisation internally operates
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for the charity's activities during normal working hours
- 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding
This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with. They recognise their particular responsibility to make sure vulnerable adults and children are protected. They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with this organisation. You’ll need to share documents showing you’re eligible to work in the UK if they offer you employment. They currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Helpline Support Officer employer: CHM-1
Contact Detail:
CHM-1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Support Officer
✨Tip Number 1
Familiarise yourself with multiple sclerosis (MS) and the challenges faced by those living with it. Understanding the emotional and practical needs of MS patients will help you connect better during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in helpline support or customer service roles. Be prepared to discuss specific situations where you provided emotional support or resolved issues, as this will showcase your suitability for the position.
✨Tip Number 3
Research the charity's mission and values thoroughly. During your interview, refer to their commitment to the MS community and how your personal values align with theirs. This will show that you're not just looking for a job, but are genuinely invested in their cause.
✨Tip Number 4
Prepare for questions about working in a team and adapting to shift patterns. Think of examples from your past experiences that demonstrate your flexibility and teamwork skills, as these are crucial for the helpline environment.
We think you need these skills to ace Helpline Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Helpline Support Officer position. Tailor your application to highlight how your skills and experiences align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting individuals affected by multiple sclerosis. Use specific examples from your past experiences to demonstrate your ability to provide emotional support and information.
Highlight Relevant Experience: In your CV, emphasise any previous roles or volunteer work that involved customer service, emotional support, or working in a charity environment. This will show your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CHM-1
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Helpline Support Officer. Be prepared to discuss how your skills and experiences align with the role, especially in providing emotional support and information to those affected by MS.
✨Show Empathy and Communication Skills
As this role involves supporting individuals with MS, it's crucial to demonstrate your empathy and strong communication skills during the interview. Prepare examples of how you've effectively communicated with others in challenging situations or provided support in previous roles.
✨Familiarise Yourself with MS
Research multiple sclerosis and its impact on individuals and families. Being knowledgeable about the condition will not only show your commitment to the role but also help you answer questions more effectively and engage in meaningful discussions during the interview.
✨Prepare for Shift Patterns
Since the helpline operates from 9am to 7pm, be ready to discuss your availability for different shift patterns. Show your flexibility and willingness to adapt to the needs of the service, which is essential for this position.
