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- Tasks: Join us as a Senior EPoS Engineer, tackling tech challenges and supporting customers daily.
- Company: Be part of an exciting company in Abingdon, known for innovation in EPoS solutions.
- Benefits: Enjoy perks like performance bonuses, company events, and a pension plan.
- Why this job: This role offers hands-on experience, a dynamic environment, and the chance to grow your tech skills.
- Qualifications: 2 years of EPoS experience preferred; must have a clean driving license.
- Other info: Work Monday to Friday with a supportive team and opportunities for training.
The predicted salary is between 36000 - 60000 £ per year.
Location: Office Based, Abingdon, Oxfordshire
Hours: 9:00am- 5:30pm / Monday - Thursday, 9:00am- 5:00pm / Friday
Job Type: Full Time
My client are looking for an Epos Engineer to join their exciting company. The role would be suited towards an individual with previous computer or EPoS experience, showing technical competence in general hardware and operating systems.
The role would be varied and will require the successful applicant to spend their working week between fulfilling new orders, stock management, machine repairs, carrying out on-site warranties and supporting customers over the phone and occasionally face-to-face with full EPoS installations.
Responsibilities:
- Previous experience fault finding EPOS equipment and peripherals
- First-line technical support to customers, via phone, email, and online system
- Testing of the equipment and completing configurations/builds
- Diagnosing and resolving faults remotely
- Experience with Microsoft operating systems and installation
- Keeping up-to-date with the latest technologies
- Experience using Sage 200 is desirable but not essential
- Experience using Microsoft Office systems
- Stock management and distribution around the warehouse
- On occasions you will be expected to carry out onsite repairs for customers
- Good telephone manners and ability to talk with customers in a technical and non-technical manner
- Able to work in a fast-paced environment
- A team player
- Capable of managing a small team and reporting to director
- Able to implement training for staff and customers onsite
- The ability to be proactive, able to prioritise, and problem-solve while working alone and as part of a growing team is essential
References will be required. Full clean driving license is essential.
Additional pay: Performance bonus, Yearly bonus
Benefits: Company events, Company pension, On-site parking
Schedule: Monday to Friday
Experience: Epos Engineer: 2 years (preferred)
Work Location: In person
Senior EPOS Engineer employer: Absolute Recruit
Contact Detail:
Absolute Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior EPOS Engineer
✨Tip Number 1
Familiarise yourself with the latest EPoS technologies and trends. This will not only help you in interviews but also show your genuine interest in the field, making you a more attractive candidate.
✨Tip Number 2
Network with current EPoS professionals on platforms like LinkedIn. Engaging with industry experts can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare for technical questions by practising common troubleshooting scenarios related to EPoS systems. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during any interactions. Since the role involves supporting customers both remotely and on-site, highlighting your ability to communicate effectively with both technical and non-technical users is crucial.
We think you need these skills to ace Senior EPOS Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in EPoS systems and technical support. Emphasise any previous roles where you diagnosed faults or provided customer support, as these are key aspects of the job.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving skills. Mention specific experiences that relate to the responsibilities listed in the job description, such as fault finding and customer interaction.
Highlight Technical Skills: In your application, clearly outline your technical competencies, especially with Microsoft operating systems and any experience with Sage 200. This will demonstrate your suitability for the role.
Showcase Soft Skills: Don't forget to mention your soft skills, such as communication and teamwork. The ability to explain technical issues to non-technical customers is crucial, so provide examples of how you've successfully done this in the past.
How to prepare for a job interview at Absolute Recruit
✨Showcase Your Technical Skills
Make sure to highlight your previous experience with EPoS systems and any relevant hardware or software knowledge. Be prepared to discuss specific examples of fault finding and troubleshooting you've done in the past.
✨Demonstrate Customer Support Experience
Since the role involves providing first-line technical support, share instances where you've successfully assisted customers, whether over the phone or in person. Emphasise your ability to communicate technical information clearly to both technical and non-technical users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think about how you would handle common issues with EPoS equipment and be ready to explain your thought process and actions.
✨Emphasise Teamwork and Leadership Skills
As the position may involve managing a small team, be ready to discuss your experience in leading projects or training others. Highlight your ability to work collaboratively and how you can contribute to a positive team environment.
