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- Tasks: Engage with customers, maximise sales, and support store performance.
- Company: Moss is a sustainable menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and wellness perks.
- Why this job: Be a Brand Ambassador in a dynamic environment that values personal style and customer experience.
- Qualifications: Strong communication skills and a passion for fashion are essential.
- Other info: Opportunities for continuous learning and personal development available.
The predicted salary is between 28800 - 43200 £ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s. You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
Basic Product Knowledge involves understanding the features, benefits, and products available in the store. Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Employee Discount: 70% discount across all our stores.
- Generous bonus scheme: paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym
- Life Insurance: Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Locations
Associate Seller employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Seller
✨Tip Number 1
Familiarise yourself with Moss's brand values and product offerings. Understanding their commitment to sustainability and craftsmanship will help you connect with customers and demonstrate your passion for the brand during interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you to inspire and guide customers effectively, showcasing your ability to build meaningful relationships.
✨Tip Number 3
Stay updated on retail trends and customer service best practices. Being knowledgeable about the latest industry developments will enable you to provide exceptional service and contribute positively to store performance.
✨Tip Number 4
Demonstrate your personal style that reflects the aesthetic of Moss. When you present yourself well, it not only boosts your confidence but also aligns with the brand image, making you a more appealing candidate.
We think you need these skills to ace Associate Seller
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Moss's vision and values. Highlight how your personal style and presentation align with their aesthetic in your application.
Showcase Customer Interaction Skills: Emphasise your experience in customer service and your ability to exceed customer expectations. Provide examples of how you've positively impacted sales or customer satisfaction in previous roles.
Highlight Relevant Experience: Mention any experience you have in retail, tailoring, or alterations. Discuss how this knowledge can enhance the customer experience and contribute to store performance.
Express Passion for Continuous Improvement: Demonstrate your commitment to self-improvement and resilience. Share specific instances where you've sought feedback and made changes to improve your performance or the customer experience.
How to prepare for a job interview at Moss
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Moss and its vision. Talk about how you resonate with their commitment to sustainability and craftsmanship, and share any personal experiences that align with their values.
✨Demonstrate Customer-Centric Skills
Prepare examples of how you've exceeded customer expectations in previous roles. Highlight your ability to build meaningful relationships and how you can elevate the customer experience at Moss.
✨Understand the Product Range
Familiarise yourself with the products offered by Moss, including hire, custom-made options, and alterations. Being knowledgeable about the features and benefits will show your dedication and readiness to assist customers effectively.
✨Exhibit Strong Communication Abilities
Practice articulating your thoughts clearly and confidently. Prepare to discuss how you can inspire and guide both customers and colleagues, as effective communication is key to being a successful Brand Ambassador.
