Multi-Site Store Manager in Newton Aycliffe

About Us
We are crafting more than exceptional drinks were building a culture of excellence, community, and modern hospitality. As an expanding independent brand, were on the lookout for a Multi-Site Store Manager to set the tone and pace across two of our growing stores in the North East and North West.

This isnt a hands-off position. Youll be at the front line of our business leading teams, training baristas, upholding brand standards, and keeping stores running smoothly, profitably, and professionally. Youll report directly to Head Office and be a key voice in shaping how our stores operate as we scale nationally.

Requirements:Full UK Driving Licence, Valid Food Safety & Handling Certification

What You\’ll Be Responsible For

Leadership & Accountability

• Full responsibility for managing two stores, rotating on a weekly or ad hoc basis as required
• Creating a positive, structured, and high-performance culture across both teams
• Setting and maintaining exceptional customer service and hospitality standards
• Covering shifts and stepping in as needed you\’re always visible and present

Team Development & Recruitment

• Leading recruitment efforts: interviewing, hiring, onboarding, and retaining top talent
• Training and coaching staff in all aspects of store operations, with a strong emphasis on coffee knowledge and barista standards
• Ensuring every team member is equipped with the skills, attitude, and service mindset that reflect the Siesta brand

Operational Excellence & Compliance

• Overseeing day-to-day operations including opening/closing, stock control, cash handling, rotas, and waste management
• Ensuring full compliance with Food Safety, Health & Safety, and Environmental Health requirements
• Managing all tasks through Bright Safe, ensuring digital systems are followed for risk assessments, reporting, and compliance
• Actioning mystery shopper reports, external audits, and resolving any issues quickly and professionally

Tech & Reporting

• Using digital tools (Notion, Rota software, reporting templates, Bright Safe) for scheduling, daily reporting, compliance tracking, and communications
• Completing and submitting weekly performance reports to Head Office including sales, labour cost %, margin management, customer feedback, and general store performance
• Supporting the rollout of evolving systems and processes bringing feedback, training staff, and ensuring team adoption

Commercial Thinking

• Constantly looking at ways to drive sales, increase footfall, and improve store profitability
• Working with Head Office to localise marketing efforts and build relationships in the community
• Managing store presentation, visual merchandising, and retail space to enhance customer experience

The Ideal Candidate Will:

• Have extensive hospitality/coffee shop management experience, ideally multi-site
• Be a natural people leader who can develop and inspire teams
• Be barista-proficient able to make exceptional drinks and train others to do the same
• Be digitally literate, organised, and comfortable using software for rotas, audits, and reporting
• Have a keen eye for detail, hold high standards, and never settle for average
• Be adaptable, solution-focused, and always accountable
• Thrive under pressure and treat challenges as opportunities
• Be available to cover shifts, drive to locations, and do whats needed to keep stores performing at their best

What we can offer you:

• Competitive salary + performance-based bonus:£27,000 £31,000 (based on experience) + Performance Bonuses
• 20 days holiday
• Company discounts on all products and services
• Access to all training platforms, systems, and operational support
• Personal development plan with clear progression pathways
• Opportunity to help shape the future of an independent, expanding coffee brand