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For Companies At a Glance
- Tasks: Support users with tech issues and manage support tickets across various channels.
- Company: Join a friendly, growing company in St Albans, known for its relaxed yet professional vibe.
- Benefits: Enjoy opportunities for development, progression, and a supportive work culture.
- Why this job: Perfect for those eager to enhance their IT skills in a collaborative environment.
- Qualifications: 2+ years in IT support, strong communication skills, and Windows desktop knowledge required.
- Other info: Diversity and inclusion are key values; only shortlisted candidates will be contacted.
We are recruiting for an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they are a friendly, sociable company with a relaxed yet professional atmosphere. They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT! This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up! This is an excellent opportunity with encouraged development and progression on offer!
Key responsibilities:
- Provide support to internal and external users
- Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups
- Communicating with customers to help them resolve any technical issues
- Perform diagnostic and route cause analysis
- Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications.
What the employer is looking for:
- 2 years + in a similar IT Support/Service Desk Analyst role
- Pro-active attitude with a desire to help people.
- Excellent written and communication skills
- Good organisation and prioritising skills
- Strong Windows desktop knowledge and administration (Windows 10)
- Exchange server admin (Exchange 2013/2016)
- Windows Server admin
- Active Directory and Group Policy
- Administration of Azure AD / Office 365
- Office / O365 applications including Team
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
IT Assistant employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Assistant
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Exchange Server, and Azure AD. Having hands-on experience or even personal projects that showcase your skills with these systems can really set you apart.
✨Tip Number 2
Network with current IT professionals, especially those working in similar roles. Attend local tech meetups or online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential technical interviews by brushing up on common troubleshooting scenarios and customer service techniques. Being able to demonstrate your problem-solving skills and how you handle user interactions will be crucial.
✨Tip Number 4
Showcase your enthusiasm for IT during any conversations or interviews. Companies like ours value a pro-active attitude, so express your passion for technology and your eagerness to learn and grow within the role.
We think you need these skills to ace IT Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your skills in Windows desktop administration, Exchange server management, and any experience with Azure AD or Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for IT and your proactive attitude. Mention specific examples of how you've helped users resolve technical issues in the past.
Highlight Communication Skills: Since excellent written and communication skills are crucial for this role, provide examples in your application where you effectively communicated with customers or team members to solve problems.
Showcase Your Problem-Solving Abilities: In your application, include instances where you've performed diagnostic and root cause analysis. This will demonstrate your ability to handle technical challenges effectively.
How to prepare for a job interview at CV-Library
✨Show Your Enthusiasm for IT
Make sure to express your passion for technology during the interview. Share specific examples of projects or experiences that highlight your enthusiasm and how you've kept up with the latest trends in IT.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss past experiences where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Highlight Your Communication Skills
Since the role involves communicating with users, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to assist both technical and non-technical users effectively.
✨Familiarise Yourself with Key Technologies
Brush up on the specific technologies mentioned in the job description, such as Windows 10, Exchange Server, and Azure AD. Being able to discuss these confidently will show that you're well-prepared and knowledgeable.
