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- Tasks: Handle calls and coordinate responses in a busy 24/7 control room.
- Company: Join East Renfrewshire Council, dedicated to community safety and support.
- Benefits: Enjoy a supportive work environment focused on employee well-being.
- Why this job: Make a real impact by keeping your community safe and secure.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: This role requires a Level 1 Disclosure Check and police vetting.
The predicted salary is between 28800 - 43200 £ per year.
You will provide effective call handling and arrange response using various communication systems within our 24/7/365 control room, including the provision of the Council’s Telecare Alarms Service to elderly and vulnerable residents.
You will receive, assess and action calls from our council services, staff and members of the public including services which require emergency responses. You will also take initial action when you receive police observation requests.
You will monitor our CCTV systems scanning East Renfrewshire to identify anti-social, criminal and suspicious activity. As our eyes, you will report activity to the relevant authorities to help keep East Renfrewshire safe.
You will be part of the front line response in dealing with anti-social behaviour and neighbour disputes in real time. An important part of the job is maintaining and updating accurate records of all control room activities and services using the relevant databases and Microsoft packages.
The post is subject to a Level 1 Disclosure Check and a police vetting procedure.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences.
Please note East Renfrewshire Council does not provide Visa sponsorship.
As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.
Additional Information: Please click on the attachments below for full details of this post.
Community Safety Officer (Control Room) - ERN05601 employer: EAST RENFREWSHIRE COUNCIL
Contact Detail:
EAST RENFREWSHIRE COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Safety Officer (Control Room) - ERN05601
✨Tip Number 1
Familiarise yourself with the specific communication systems used in control rooms. Understanding how to operate these systems can give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your knowledge of local laws and regulations related to community safety. Being well-versed in these areas will demonstrate your commitment to the role and your ability to handle emergency situations effectively.
✨Tip Number 3
Practice your call handling skills by simulating emergency scenarios with friends or family. This will help you become more comfortable and confident in assessing and responding to calls under pressure.
✨Tip Number 4
Network with professionals already working in community safety or control room environments. They can provide valuable insights and tips that could help you stand out as a candidate.
We think you need these skills to ace Community Safety Officer (Control Room) - ERN05601
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Community Safety Officer position. Highlight key skills such as call handling, communication systems, and record-keeping that are essential for the role.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise any previous roles in emergency response, customer service, or community safety, and include specific examples of how you've handled similar situations.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for community safety and your ability to handle high-pressure situations. Mention your familiarity with communication systems and your commitment to maintaining public safety.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your contact information is correct and that all required documents are included.
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Community Safety Officer. Familiarise yourself with the specific duties mentioned in the job description, such as call handling, monitoring CCTV, and responding to emergencies.
✨Showcase Communication Skills
Since the role involves effective communication with various stakeholders, prepare examples that demonstrate your ability to handle calls, assess situations, and communicate clearly under pressure.
✨Familiarise with Technology
Get comfortable with the types of communication systems and databases you might be using. If possible, research common software used in control rooms to show your readiness to adapt quickly.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle specific situations, such as dealing with anti-social behaviour or emergency responses. Think through your responses in advance.
