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For Companies At a Glance
- Tasks: Join a small team to deliver top-notch customer service in a contact centre.
- Company: Work with a respected leader in construction and civil engineering services across the UK.
- Benefits: Enjoy a competitive salary of up to £27,000 plus excellent benefits and no weekend work.
- Why this job: Be part of a dynamic team where your communication skills can shine and make a real impact.
- Qualifications: Previous experience in customer service or a contact centre is essential; be personable and driven.
- Other info: The role is based on-site near Haydock, making it accessible from various nearby locations.
The predicted salary is between 21600 - 37800 £ per year.
LOCATION: Based on site near Haydock, St Helens
HOURS OF WORK: Monday to Friday (no weekends) 07:30 - 17:00
SALARY: Package to £27,000 plus excellent benefits
THE COMPANY
Thrive are currently working with one of our favourite clients who have locations and depots across England. They are one of the most respected and well known in their industry - servicing construction, logistics and civil engineering projects across the UK.
THE ROLE
This is a fantastic opportunity to be part of a small, dedicated team working within a contact centre environment as a sales negotiator. You will get to work with various customers - looking after all aspects of their experience.
You will be responsible for delivering exceptional levels of customer service whilst being skilled in handling various accounts and being extremely organised.
THE PERSON
In order to succeed in this role you should be personable, communicative and driven. You will need to have a background in customer services - ideally in a contact or call centre / hire desk / inside sales / customer service environment.
You will be someone who makes sure that the customer experience is paramount, making sure to always exceed customer expectations. As a strong team player you will be able to work well with a small, dedicated team.
THE PACKAGE
To £27,000 Package + Excellent benefits
LOCATION
The role is based on site and is commutable from Haydock, St Helens, Liverpool, New Boston, Crank, Rainhill, Sutton, Sutton Manor, Warrington, Manchester, Widnes, Wigan, Prescot, Huyton, Newton Le Willows, Kirkby, Skelmersdale, Runcorn, Billinge.
Customer Administrator / Customer Service - Building Services employer: The Thrive Hive
Contact Detail:
The Thrive Hive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Administrator / Customer Service - Building Services
✨Tip Number 1
Familiarise yourself with the building supplies and plant hire industry. Understanding the products and services offered will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills. Since this role involves a lot of customer interaction, practice active listening and clear communication to ensure you can handle customer queries efficiently.
✨Tip Number 3
Showcase your teamwork abilities. Prepare examples of how you've successfully collaborated with others in previous roles, as being a strong team player is essential for this position.
✨Tip Number 4
Research the company’s values and culture. Aligning your personal values with those of the company can make a significant difference in your interview, showing that you're a good fit for their team.
We think you need these skills to ace Customer Administrator / Customer Service - Building Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in contact centres or sales environments. Use keywords from the job description, such as 'customer experience', 'account handling', and 'communication'.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed customer expectations. Mention specific examples from your past roles that demonstrate your skills in handling accounts and delivering exceptional service.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for this role, such as organisation, teamwork, and communication. Make sure to mention any experience with CRM systems or KPIs, as these are important for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at The Thrive Hive
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you exceeded customer expectations or resolved difficult situations, as this will demonstrate your ability to thrive in a contact centre environment.
✨Understand the Company and Industry
Research the company and its position within the building supplies and construction industry. Familiarise yourself with their services and values, as this knowledge will help you tailor your answers and show genuine interest during the interview.
✨Demonstrate Teamwork
Since the role involves working within a small team, be ready to discuss your experiences collaborating with others. Share examples of how you contributed to team success and how you handle conflicts or challenges within a group setting.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the role, team dynamics, or company culture. This not only shows your enthusiasm for the position but also helps you assess if the company is the right fit for you.
