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- Tasks: Engage with clients daily, guiding them through the screening process and ensuring satisfaction.
- Company: Verifile is a top-notch provider of CV verification and background screening services.
- Benefits: Enjoy flexible work options and the chance to make a real impact in recruitment.
- Why this job: Join a mission-driven team focused on creating safer workplaces through exceptional client support.
- Qualifications: Must have experience in a fast-paced, customer-facing role with strong communication skills.
- Other info: Opportunity to develop meaningful relationships and enhance your problem-solving abilities.
The predicted salary is between 28800 - 43200 £ per year.
Client Relationship Specialist Who we are? Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our clients to make informed and long-term rewarding recruitment decisions. As a Client Relationship Specialist , youll create meaningful connections with our customers through daily interactions, offering expert guidance to help them in making the best decisions for their teams. By delivering exceptional support via live chat, phone, or email – paired with your excellent communication, problem-solving skills, and proactive mindset – you\’ll play a key role in making the world a safer, more honest place. About the role: Provide clear guidance to clients through the online screening process Develop effective working relationships with clients, ensuring accurate information is shared Support clients via phone, email, live chat or teams Use initiative to identify opportunities, address challenges and proactively look to improve processes Seek to understand clients needs, providing solutions that drive satisfaction The must haves: Experience in a busy, customer facing role Strong verbal and written communication skills Excellent typing and data entry skills with familiarity of MS Office The nice to haves: Knowledge of an additional European language is desirable to support global client base An interest in the HR industry Wed also love you to: Ensure that the company values are reflected in your own work and behaviour: Put People First, own it, Be Curious, Succeed Together, and Delight your customer Whats in it for you: Every member of our team at Verifile is valued, which is why we support their wellbeing fully with a range of benefits to help them thrive both inside and outside of work. Grouped around four priorities health, time, finances, and community, we dont have enough space to list them all, but it does include Holiday Trading, retail discounts, Life assurance, medical services, wellness programmes, fitness classes, gym discounts and much more! Sound Exciting? Please apply directly through the link attached and our recruitment team will be in touch. ** All our employees will be required to undergo background screening to BS7858 standards. ** Be Yourself: Were building a place where everyone feels comfortable and is empowered to bring their individuality to work. A place where everyone feels safe to share their experience and know that their individual voice will be heard, valued and respected. We value all cultures, backgrounds and experiences, and we truly believe that diversity drives creativity and innovation. Join our community and help us make the World a more honest and safe place to work. JBRP1_UKTJ
Client Relationship Specialist employer: Verifile Ltd
Contact Detail:
Verifile Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Specialist
✨Tip Number 1
Familiarize yourself with Verifile's services and the background screening industry. Understanding the nuances of CV verification will help you engage more effectively with clients and demonstrate your expertise during interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be interacting with clients via phone, email, and live chat, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing for common client challenges. Think about potential scenarios you might encounter and how you would address them proactively to enhance client satisfaction.
✨Tip Number 4
Network with professionals in the background screening and customer service fields. Engaging with others in the industry can provide insights and tips that may give you an edge in your application process.
We think you need these skills to ace Client Relationship Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Relationship Specialist position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in customer-facing roles. Provide specific examples of how you've successfully managed client relationships and resolved issues.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your verbal and written communication skills in your application. Use clear and concise language, and consider including examples of effective communication in past roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the company and the role. Mention why you want to work at Verifile and how you can contribute to their mission of making the world a safer place.
How to prepare for a job interview at Verifile Ltd
✨Showcase Your Communication Skills
As a Client Relationship Specialist, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively during the interview. Use examples from your past experiences where you successfully communicated with clients or resolved issues.
✨Understand the Company’s Services
Familiarize yourself with Verifile's background screening services and innovative technology. This knowledge will not only help you answer questions more confidently but also show your genuine interest in the company and its mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare by thinking of specific instances where you identified opportunities or improved processes in previous roles, and be ready to discuss them.
✨Demonstrate a Proactive Mindset
Highlight your proactive approach to client relationships. Share examples of how you've gone above and beyond to meet client needs or improve their experience. This will align well with the role's requirement of seeking to understand clients' needs and providing effective solutions.
