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- Tasks: Provide exceptional customer service via phone and email, handling inquiries and complaints.
- Company: Curate Health is a diverse, accredited pharmacy focused on employee wellbeing and customer satisfaction.
- Benefits: Enjoy a hybrid working model, 28 days annual leave, training opportunities, and individualised bonuses.
- Why this job: Join a fun, energetic team and thrive in a fast-paced environment while making a real impact.
- Qualifications: Prior customer service experience, excellent communication skills, and a friendly telephone manner required.
- Other info: Full training provided; no pharmaceutical experience necessary. Exciting growth opportunities await!
The predicted salary is between 21500 - 34000 £ per year.
We are looking for friendly, fun and enthusiastic individuals to join our expanding team here at Curate Health. Our employee's health and wellbeing is at the forefront of what we do, so as a company we pride ourselves in creating a workplace culture and company dynamic that makes work enjoyable each and every day for all of our staff. We are a diverse team full of energetic and driven individuals who have a 'can do attitude' and are looking for likeminded individuals to join us. If you enjoy being part of a diverse team, consider yourself a people person, thrive off of a fast-paced working environment, then this job may be the perfect fit for you!
What we are looking for:
- Someone able to work in the office in Marlow 4 days a week (1 day working from home)
- Prior customer service experience (any industry)
- Exceptional computer/technical skills
- Quick learner and keen for career progression
- Excellent communication skills
- Professional and friendly telephone manner
- Ability to handle high volume customer interactions of between 100-150 emails and phone calls per day
- Strong problem-solving and decision-making abilities
- Ability to work collaboratively with other departments
- Effective time management skills
- Ability to multitask and prioritise tasks
- Detail-oriented and accurate data entry skills
- Experience with CRM and ticketing systems (preferred but not essential)
What we offer you in return:
- Hybrid working model
- 28 days annual leave
- Pension
- Training and progression opportunities
- Individualised bonus incentives
Your day to day responsibilities include:
- Dealing with complaints in a professional and timely manner on the phone and via email
- Providing top-notch customer service
- Responding to customer inquiries and resolving their issues via email and phone
- Assisting customers with placing orders, tracking shipments, and processing returns
- Providing product information and recommendations to customers
- Collaborating with other departments to ensure timely and accurate order fulfilment
- Maintaining accurate records of customer interactions and transactions
- Identifying and escalating complex issues to the senior management team
- Staying up to date with product knowledge
- Meeting and exceeding customer satisfaction goals and performance metrics
- Continuously improving customer service processes and procedures
We are open to people who come from all backgrounds, so if you have never worked for a pharmaceutical company before then we would still love to hear from you! Full training is provided on the job and we will ensure you are confident with industry knowledge and medical vocabulary before assisting with any customer queries.
Curate Health is an accredited pharmacy, operating under the oversight and regulations of the General Pharmaceutical Council (GPhC). We sell a variety of products including weight loss injections, different medications, and assist with a number of health conditions such as hair loss, nausea, HRT, insomnia and many more. Our entire operational process is managed internally, with the involvement of UK-trained pharmacist prescribers. We process all information using NHS-approved software and servers to ensure the utmost security and confidentiality of your data, while adhering to the ethical standards outlined by the GPhC.
We are really excited about growing our company and having new members of the team join us at this exciting time! If this sounds like the role for you then please click apply now and send over your CV. We can't wait to hear from you!
Job Type: Full-time
Pay: £25,000.00-£40,000.00 per year depending on experience
Benefits:
- 30 Days Annual leave
- Casual dress
- Company events
- Company pension
- Employee discounts
- Health & wellbeing programme
- Sick pay
Schedule: Monday to Friday
Experience: Customer Service: 1 year (required)
Work Location: Hybrid remote in Marlow SL7 1DA
Customer Service Representative employer: Curate Health
Contact Detail:
Curate Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's in a phone call or an informal chat, let your passion for helping others shine through. This aligns perfectly with Curate Health's focus on friendly and fun team dynamics.
✨Tip Number 2
Familiarise yourself with the products and services offered by Curate Health. Understanding their offerings will not only help you answer questions confidently but also demonstrate your commitment to the role and the company.
✨Tip Number 3
Highlight your ability to handle high volumes of customer interactions. Share specific examples from your previous roles where you successfully managed multiple tasks or resolved numerous customer queries efficiently.
✨Tip Number 4
Emphasise your teamwork skills. Curate Health values collaboration, so be ready to discuss how you've worked effectively with others in past positions to achieve common goals or improve processes.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the job description. Emphasise your ability to handle high volumes of customer interactions and your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your 'can do attitude' and how you thrive in fast-paced environments. Be sure to express your interest in working collaboratively with a diverse team.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers in previous roles. Highlight your professional telephone manner and your ability to resolve issues promptly and professionally.
Highlight Technical Proficiency: If you have experience with CRM and ticketing systems, make sure to mention it. Even if you don't, emphasise your exceptional computer skills and your quick learning ability, as these are important for the role.
How to prepare for a job interview at Curate Health
✨Show Your Enthusiasm
Curate Health is looking for friendly and enthusiastic individuals, so make sure to convey your excitement about the role. Share why you love customer service and how you enjoy helping people.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Use examples from your past experiences to showcase how you've effectively handled customer interactions.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved customer issues. Curate Health values strong problem-solving skills, so be ready to explain your thought process and the outcomes.
✨Familiarise Yourself with Their Products
Take some time to research Curate Health and their offerings. Understanding their products and services will not only impress your interviewers but also help you answer questions more confidently.
