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- Tasks: Join our team as a Night Shift Team Member, serving delicious food and drinks.
- Company: SSP is a global leader in food travel, partnering with top brands like Burger King and Starbucks.
- Benefits: Enjoy 75% off meals, flexible scheduling, and access to health and wellbeing support.
- Why this job: Experience a fast-paced environment with opportunities for growth and a focus on teamwork.
- Qualifications: Must be 18+ with experience in hospitality or retail; references and background checks required.
- Other info: Participate in fun activities like barista competitions and enjoy a diverse, inclusive culture.
Pay Rate: £12.40 per hour + an extra £1.20 per hour for hours worked between 12am and 6am.
Shift pattern: Scheduled between 10pm and 6am, including weekends. Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you're passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Join our dynamic team as a valued Team Member, where every day brings exciting challenges in a fast-paced environment. Be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations. Embrace innovation and teamwork while making a real difference!
WHY JOIN SSP AS A DUTY MANAGER?
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU'LL:
- Have at least 1 year experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Night Shift Team Member employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Team Member
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Night Shift Team Member at Burger King. Understanding the fast-paced environment and customer service expectations will help you demonstrate your enthusiasm and readiness during any interviews.
✨Tip Number 2
Highlight any previous experience in hospitality or retail, especially if it involved night shifts. This will show that you can handle the unique challenges of working late hours and are comfortable in a busy setting.
✨Tip Number 3
Prepare to discuss your ability to work as part of a team. Since teamwork is crucial in a restaurant environment, think of examples where you've successfully collaborated with others to achieve a common goal.
✨Tip Number 4
Be ready to talk about your passion for food and travel. As this role is within an airport setting, expressing your excitement about being part of a global food travel experience can set you apart from other candidates.
We think you need these skills to ace Night Shift Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Shift Team Member at Burger King. Familiarise yourself with the shift patterns, pay rates, and the importance of customer service in a fast-paced environment.
Tailor Your CV: Highlight any relevant experience in hospitality or retail, especially if you've worked night shifts before. Emphasise your customer service skills and ability to work as part of a team, as these are crucial for this role.
Craft a Strong Cover Letter: In your cover letter, express your passion for food and travel, and explain why you want to work for SSP. Mention your flexibility regarding shift patterns and your commitment to providing exceptional customer service.
Prepare for References: Since the company requires references for the last 5 years, gather contact information for previous employers or supervisors who can vouch for your work ethic and reliability. Make sure they are aware they might be contacted.
How to prepare for a job interview at SSP Group
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for food and travel during the interview. This role is all about providing exceptional service in a fast-paced environment, so sharing your personal experiences or favourite food spots can help you stand out.
✨Highlight Your Customer Service Skills
As a Night Shift Team Member, you'll be the face of the restaurant. Be prepared to discuss your previous customer service experiences and how you've handled challenging situations. Use specific examples to demonstrate your ability to exceed customer expectations.
✨Emphasise Teamwork and Communication
This role requires effective teamwork and communication. Be ready to talk about how you've collaborated with colleagues in the past and how you can contribute to a positive team atmosphere. Mention any experiences where you helped motivate or support your peers.
✨Prepare for Questions on Flexibility and Availability
Since the shifts are scheduled between 10pm and 6am, be prepared to discuss your availability and willingness to work weekends. Highlight your flexibility and commitment to adapting to the needs of the business, as this will show your dedication to the role.
