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- Tasks: Lead and support the customer service team, ensuring smooth daily operations.
- Company: Join OB, a dynamic company focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be part of a vibrant culture that values teamwork and personal growth.
- Qualifications: Previous experience in customer service leadership is preferred.
- Other info: This is a 10-month fixed term contract, working 30 hours a week.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Customer Service Team Leader to join Team OB in our Support Office on a 10 month fixed term contract. This role will be working 30 hours a week across 4 days - Monday - Thursday.
As a Customer Service Team Leader at OB you will support the Managers with the day-to-day guidance and operations of the department. You will be a key part in helping the team to achieve performance targets.
Customer Service Team Leader (10 month fixed term contract, 30 hours per week) employer: Oliver Bonas
Contact Detail:
Oliver Bonas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader (10 month fixed term contract, 30 hours per week)
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers during the interview and demonstrate that you're a great fit for our team.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific situations where you improved team performance or resolved conflicts, as this will showcase your leadership skills effectively.
✨Tip Number 3
Research common challenges faced in customer service roles and think about how you would address them. Being able to discuss these challenges and your solutions will show us that you're proactive and ready to tackle the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the team dynamics, which can be invaluable when preparing for your interview with us.
We think you need these skills to ace Customer Service Team Leader (10 month fixed term contract, 30 hours per week)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Team Leader. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Leadership Experience: Emphasise any previous leadership or team management experience in your CV and cover letter. Provide specific examples of how you have guided teams, resolved conflicts, or improved performance in past roles.
Showcase Customer Service Skills: Demonstrate your customer service expertise by including examples of how you've handled challenging situations, improved customer satisfaction, or implemented successful service strategies in your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Make sure to mention why you want to work specifically for OB and how you can contribute to their success.
How to prepare for a job interview at Oliver Bonas
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Service Team Leader. Familiarise yourself with the day-to-day operations and how you can support the managers effectively.
✨Showcase Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your ability to motivate and guide others, as this is crucial for the role.
✨Know the Company Culture
Research the company’s values and culture. Be ready to discuss how your personal values align with theirs and how you can contribute positively to the team environment.
✨Prepare Questions
Have a list of thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you.
