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- Tasks: Lead on preventing and resolving anti-social behaviour and domestic abuse cases.
- Company: Join a dedicated team within the Housing Tenancy Management Team focused on community safety.
- Benefits: Enjoy a supportive work environment with opportunities for professional development.
- Why this job: Make a real difference in residents' lives while building strong community partnerships.
- Qualifications: Must have a full driving licence and experience in public sector tenancy management.
- Other info: This role requires effective communication and a commitment to safeguarding vulnerable individuals.
The predicted salary is between 36000 - 60000 £ per year.
To lead on prevention and intervention to help our residents sustain their tenancies. Our Team is based within the Housing Tenancy Management Team, and will work with internal and external stakeholders to contribute directly to the Council's vision to keep communities safe. You will have a clear focus on intervening and resolving reports of ASB and Domestic Abuse, referrals/signposting will be made quickly and accurately, supporting residents, particularly vulnerable residents to ensure tenants feel safe in their homes. Developing strong partnerships with internal and external agencies to assess and manage risk and employ a range of intervention and support measures to mitigate risk to residents and tenancies to secure positive outcomes.
Duties and responsibilities
- Address reports of ASB and Domestic Abuse Casework
- Supporting victims of Domestic abuse within both HRA and General needs stock, ensuring each victim is robustly risk assessed, referred to the appropriate support agencies and receives a tailored safety plan with the implementation of safety measures.
- Attend meetings, working closely with internal and external stakeholders to identify and implement solutions to ASB cases
- Deliver a resident-focused response service to ASB complaints and breaches of tenancy/lease agreement
- Create and manage effective action plans to ensure resolution of ASB cases
- Utilise current legislation and good practice to take preventative and legal action required to resolve ASB cases, including mediation services
- Carry out interviews with complainants, witnesses, and alleged perpetrators of ASB
- Prepare and serve legal notices and prepare cases for court and represent the Organisation as necessary.
- Take ownership of service queries, ensuring a positive customer experience for residents
- Communicate effectively with victims, their families and perpetrators, ensuring that their views are heard and recorded accurately.
- Establish rapport and build a respectful, honest and safe relationship with victims, their families where appropriate and perpetrators as needed.
- Provide and present complex written and verbal reports which are concise, informative and based on analysis of evidence and assessed need.
- Ensure all matters in respect of child and adult safeguarding are dealt with promptly, effectively and in line with operating procedures.
- Provide high quality short and longer-term management of complex and high-risk case work associated with vulnerable perpetrators of anti-social behaviour and abuse.
Key Skills and Requirements include:
- Full driving licence and use of a vehicle at all times.
- Experience of working in the public sector managing Tenancy related breaches.
Senior ASB Housing Officer employer: Social Care Locums
Contact Detail:
Social Care Locums Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ASB Housing Officer
✨Tip Number 1
Network with professionals in the housing and social services sectors. Attend local community meetings or workshops related to anti-social behaviour (ASB) and domestic abuse to connect with potential colleagues and stakeholders who can provide insights into the role.
✨Tip Number 2
Familiarise yourself with current legislation and best practices surrounding ASB and domestic abuse. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the challenges faced by residents.
✨Tip Number 3
Prepare to discuss specific case scenarios during your interview. Think about how you would handle various situations involving ASB and domestic abuse, showcasing your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Highlight your experience in building partnerships with internal and external agencies. Be ready to share examples of how you've successfully collaborated with others to achieve positive outcomes for vulnerable residents in previous roles.
We think you need these skills to ace Senior ASB Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing tenancy-related breaches and working with vulnerable residents. Use specific examples that demonstrate your skills in prevention and intervention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community safety and your commitment to supporting victims of ASB and Domestic Abuse. Mention how your previous experiences align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since effective communication is key in this role, provide examples in your application of how you've successfully communicated with various stakeholders, including victims and external agencies.
Highlight Your Problem-Solving Abilities: Demonstrate your ability to create and manage action plans for resolving ASB cases. Include specific instances where you identified issues and implemented solutions that led to positive outcomes.
How to prepare for a job interview at Social Care Locums
✨Understand the Role Thoroughly
Make sure you have a solid grasp of what a Senior ASB Housing Officer does. Familiarise yourself with the key responsibilities, such as managing ASB cases and supporting victims of domestic abuse. This will help you articulate how your experience aligns with the role.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. Be prepared to discuss examples where you've successfully communicated with various stakeholders, including victims and perpetrators. Highlight your ability to listen actively and convey complex information clearly.
✨Demonstrate Your Problem-Solving Abilities
Prepare to share specific instances where you've resolved challenging situations, particularly related to ASB or tenancy issues. Discuss the strategies you employed and the outcomes achieved, showcasing your analytical skills and ability to think on your feet.
✨Highlight Your Experience with Vulnerable Populations
Given the focus on supporting vulnerable residents, be ready to talk about your experience working with at-risk individuals. Share how you've assessed risks, developed safety plans, and collaborated with support agencies to ensure positive outcomes for those in need.
