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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and returns on platforms like Amazon and eBay.
- Company: Join evo, the UK's largest distributor of business supplies with a vibrant team culture.
- Benefits: Enjoy flexible working, pension contributions, and a cycle to work scheme.
- Why this job: Gain valuable experience in customer service while working in a dynamic online marketplace environment.
- Qualifications: Passion for online marketplaces; customer service experience is a plus but not essential.
- Other info: Opportunity to learn and grow within a supportive team atmosphere.
The predicted salary is between 21600 - 36000 £ per year.
Reporting to the Account Manager, you will be the first point of contact to the Customer, ensuring they receive a professional service, and being responsible for Customer Queries, Returns and liaising on several Marketplace Platforms including Amazon, eBay and OnBuy.
Summary of Role Responsibilities:
- Dealing with Customer Queries
- Managing Returns
- Responding to Marketplace e-mails
- Supporting the Sales Team
- Inputting Sales Orders if required
- Listing Products on various Marketplaces including Amazon and eBay
- Other related duties as required
Required Experience or Qualifications:
- Have a passion and understanding of Online Marketplace(s)
- Customer service experience desirable but not required
- Ability to demonstrate experience of working in a team
- Excellent verbal, written communication, and interpersonal skills
- Proven experience of problem solving and working on own initiative
- Computer literate
Preferred Experience or Qualifications:
- JBA preferred but not required
- A willingness to learn and be open to change
- Achievement against targets and Key Performance Indicators
- Understanding of the 'Online' world of eBay and Amazon
- A positive attitude and work ethic
The Company:
evo - a powerhouse of brands. evo Group of Companies is the UK and Ireland's largest multi-channel business supplies and services distributor. We operate a centralised distribution network, with distribution centres around the UK and Ireland, complemented by regional cross-dock sites. Our unrivalled logistics platform includes hundreds of our own delivery vehicles, efficiently delivering a vast range of essential goods to workplaces across the nation. We recognise that our people are at the heart of our culture here at evo and we are proud to employ over 2,000 people across our industry leading brands: VOW Wholesale, VOW Ireland, Banner, Complete, Premvan, Truline & Staples.
The Benefits:
- Flexible working
- Pension contributions
- Cycle to work scheme
- Employee Assistance Programme
- State of the art IT equipment
- Volunteer days
Marketplace Customer Service Advisor employer: EVO Group
Contact Detail:
EVO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketplace Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the specific marketplace platforms mentioned in the job description, such as Amazon and eBay. Understanding their policies and customer service expectations will give you an edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled customer queries or returns in the past. Even if you don't have direct experience, think of relevant situations where you resolved issues effectively.
✨Tip Number 3
Demonstrate your teamwork abilities by discussing experiences where you collaborated with others to achieve a common goal. This is crucial since the role involves supporting the sales team and working closely with colleagues.
✨Tip Number 4
Express your willingness to learn and adapt to new challenges. Highlight any instances where you've successfully embraced change or taken on new responsibilities, as this aligns with the company's values.
We think you need these skills to ace Marketplace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills. Tailor your application to highlight your relevant experience, especially in customer service and online marketplaces.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience related to customer service and teamwork. Use bullet points for clarity and include any specific achievements that demonstrate your problem-solving skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for online marketplaces like Amazon and eBay. Mention your willingness to learn and adapt, and provide examples of how you've successfully handled customer queries or returns in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EVO Group
✨Show Your Passion for Online Marketplaces
Make sure to express your enthusiasm for online marketplaces like Amazon and eBay during the interview. Share any personal experiences you have with these platforms, whether as a buyer or seller, to demonstrate your understanding of their dynamics.
✨Highlight Your Communication Skills
As a Customer Service Advisor, excellent verbal and written communication skills are crucial. Prepare examples of how you've effectively communicated with customers in the past, even if it's from a different role, to showcase your ability to handle customer queries professionally.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved issues or challenges. This could be anything from handling a difficult customer situation to finding solutions for team-related problems, as this role will require you to think on your feet.
✨Emphasise Teamwork and Adaptability
Since the role involves supporting the sales team and working collaboratively, share examples of how you've worked well in a team environment. Also, mention your willingness to learn and adapt to changes, which is highly valued in a fast-paced marketplace setting.
