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For Companies At a Glance
- Tasks: Manage customs brokerage tasks and ensure smooth shipment processing.
- Company: Join Expeditors, a Fortune 500 global logistics leader with a friendly work culture.
- Benefits: Enjoy paid vacation, health plans, training programs, and growth opportunities.
- Why this job: Be part of a supportive team that values innovation and customer service.
- Qualifications: A Levels preferred; good computer skills and some experience in logistics are a plus.
- Other info: Promote from within culture with over 50% of employees staying for five years or more.
The predicted salary is between 28800 - 43200 £ per year.
We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they’re chances to grow, do what you love and build a career with us!
Job Description
- Operations, Compliance and Customs Expertise:
- Will follow the following specific areas relating to customs brokerage:
- National customs regulations – TSS and CDS Entry Submission
- Expeditors’ customs policies, controls, procedures and processes
- Operational and customer service execution
- Customer communication & Interaction
- Expeditors’ applications, tools, systems and their usage
- Client specific requirements
- Make certain that files are logged correctly and timely with proper event codes updated.
- Monitor and review post entry activity with brokerage supervisor.
- Make certain that discrepancies are monitored and resolved timely and correctly.
- Ensure that all correspondence within business unit is handled timely and professionally.
- Escalate necessary issues to Customs Supervisor or District Manager.
- Product Agent Core Competencies:
- Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
- Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
- Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
Qualifications
- Global logistics industry knowledge (not essential, but preferred)
- Good computer skills (e.g., MS Excel, MS Word)
- Training requirement: Meet company standards of 52 hours training per year, including as needed management/leadership training.
Education and Experience:
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Good Education- preferably to A Level standard. Minimum GCSE Maths and English.
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Customs Brokerage Agent employer: Expeditors
Contact Detail:
Expeditors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customs Brokerage Agent
✨Tip Number 1
Familiarise yourself with customs regulations and procedures. Understanding the basics of national customs regulations, especially TSS and CDS Entry Submission, will give you a significant edge in interviews and discussions.
✨Tip Number 2
Showcase your customer service skills. Since the role involves a lot of customer interaction, be prepared to discuss examples of how you've effectively communicated and resolved issues in previous roles.
✨Tip Number 3
Highlight your attention to detail. The job requires accurate data entry and monitoring discrepancies, so be ready to provide examples of how you've maintained accuracy in your work.
✨Tip Number 4
Demonstrate your willingness to learn and grow. Expeditors values training and development, so express your enthusiasm for ongoing education and how you plan to meet their training requirements.
We think you need these skills to ace Customs Brokerage Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customs Brokerage Agent. Familiarise yourself with customs regulations and the specific tasks mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in logistics or customs brokerage, and showcase your computer skills, especially with MS Excel and MS Word.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Expeditors and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Expeditors
✨Know Your Customs Regulations
Familiarise yourself with national customs regulations and the specific processes related to customs brokerage. Being able to discuss these topics confidently will show your understanding of the role and its importance in the logistics industry.
✨Demonstrate Attention to Detail
Highlight your ability to manage data entry accurately and ensure timely processing of shipments. Prepare examples from your past experiences where you successfully handled discrepancies or maintained high standards in data integrity.
✨Showcase Your Customer Service Skills
Since customer communication is key, be ready to share instances where you effectively interacted with clients or resolved issues. This will demonstrate your commitment to providing excellent service, which aligns with the company's values.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to customs brokerage. Think through potential scenarios, such as managing a discrepancy or escalating an issue, and articulate your thought process clearly.
