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- Tasks: Manage guest services, including bookings and call transfers in a dynamic environment.
- Company: Join an internationally recognised company based in Manchester with great growth potential.
- Benefits: Enjoy a hybrid work model, annual bonuses, team events, and generous holiday allowance.
- Why this job: Perfect for those seeking a vibrant workplace with opportunities for career advancement.
- Qualifications: Customer service experience is essential; luxury goods or hotel experience preferred.
- Other info: Language skills are a plus, but not required.
The predicted salary is between 27000 - 29000 £ per year.
Location: Manchester – hybrid
Salary: £27,000 - £29,000 + discretionary annual bonus
Contract Type: Permanent
Working Hours: Sunday to Thursday: 8:00 am - 4:00 pm on Sunday, and 7:30 am - 3:30 pm on Monday - Thursday
We have a fantastic opportunity for a company in Manchester for a switched-on Customer Service Advisor. The role is permanent and will be on a hybrid basis (so you must be within commutable distance to Manchester) and will be an admin focused position looking after guests of our client. This is a fantastic position for an internationally recognised company that offers great opportunity progression.
Some of your responsibilities will include:
- Booking taxis
- Organising catering
- Booking meeting rooms
- Transferring calls to the relevant department
What we're looking for:
- Customer service experience (essential)
- Experience within luxury goods, hotels, professional customer service (preferred)
- Commutable distance to Manchester (essential)
- Strong multitasking skills
- Language skills are preferred but not essential (German, French, Italian, Spanish)
There are excellent benefits such as:
- Discretionary annual bonus
- Team building and company events
- Excellent pension contribution
- Holidays start at 25 days + bank holidays
- Private dental and healthcare
- Regular health checks
If interested, please apply or send your CV direct to – I look forward to receiving your application!
Senior Customer Services Agent employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Agent
✨Tip Number 1
Familiarise yourself with the luxury goods and hospitality sectors. Understanding the nuances of customer service in these industries will help you stand out during interviews.
✨Tip Number 2
Highlight your multitasking abilities in conversations with potential employers. Be ready to share specific examples of how you've successfully managed multiple tasks in previous roles.
✨Tip Number 3
If you speak any additional languages, make sure to mention them when networking or during interviews. This can be a significant advantage in a customer service role.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your conversation to align with their ethos can demonstrate your genuine interest in the role.
We think you need these skills to ace Senior Customer Services Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in luxury goods or hospitality. Use specific examples to demonstrate your multitasking skills and any language abilities you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle administrative tasks. Mention your familiarity with booking systems and your commitment to providing excellent service.
Highlight Relevant Skills: In your application, emphasise your strong multitasking abilities and any experience you have in similar roles. If you speak any additional languages, be sure to mention them as they are preferred for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled challenging situations and provided excellent service, especially in luxury or professional environments.
✨Demonstrate Multitasking Skills
Since the role involves various administrative tasks, be prepared to discuss how you manage multiple responsibilities effectively. You could mention tools or techniques you use to stay organised and prioritise tasks.
✨Research the Company
Familiarise yourself with the company’s values and services. Understanding their approach to customer service will help you align your answers with what they are looking for, showing that you are genuinely interested in the role.
✨Prepare for Language Questions
If you speak any additional languages, be ready to discuss them. Even if language skills are not essential, demonstrating your ability to communicate in multiple languages can set you apart from other candidates.
