French Speaking Customer Service Administrator

Blatchford is a multi-award-winning, global, manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices.

Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through innovation, science, technology, and maintaining a clear focus on people, we make mobility possible.

We have an exciting opportunity for a French Speaking Customer Service Administrator to join our commercial team at our Head Office in Basingstoke, initially on a three-month fixed term contract.

What will you be doing?

As French Speaking Customer Service Administrator , you will manage customer accounts to deliver excellent service.

Key duties:

• Call handling and direct contact with the customer.
• Entering orders and managing order fulfilment
• Communicating with customers on status of their orders and back orders.
• Chasing missing lines on orders and liaise with operations team for an update.
• Supporting price and invoice queries from customers and sales teams
• Raising credits for customers.
• Maintain an issue log and work to resolve outstanding items.
• Supporting aftercare service.

What can we offer you?

As French Speaking Customer Service Administrator you will receive.

Benefits

• £40K salary
• Hours: 8.30am – 5pm Monday – Thursday, 8.30am – 4pm Friday
• Free onsite parking
• 25 days holiday
• Opportunity to be part of an award-winning organisation with a culture that centres around our core values; courage, learning, integrity, collaboration, and innovation.

What are we looking for?

Essential skills

• GCSE or equivalent in Maths and English
• Fluent French and English speaker
• Computer literate and able to work with Microsoft Office or equivalent.
• Excellent telephone manner
• High attention to detail
• Good interpersonal skills
• Strong communication skills, both written and verbal
• Negotiation skills
• Tenacity

Apply now for this French Speaking Customer Service Administrator opportunity.