Flight Operations Specialist

Due to a current influx of projects, our client, a well-respected flight support solutions provider is recruiting for a number of Flight Planning Operations roles to be based locally to London Stansted.

The Company: A leading player when it comes to offering 24/7 Global Aviation Solutions such as full flight planning, overflight & landing permissions, fuel and all items necessary to ensure the smooth running of flights for their clients. The business has a current influx of projects which require some experienced, confident and focused, professional OCC flight planners/dispatchers for their Commercial Airline unit. No day is the same with many varied and rewarding solutions on offer to their clients. The management are looking for the best in the field who in return can be guaranteed an ambitious and daily changing approach to the services provided. The business is a fresh and dynamic company where all employees have a voice and make the difference.

Working Pattern: Shifts are 12hr days and nights, 0600-1800 / 1800-0600. This is 5 on, 5 off, 5 on, 4 off, 4 on, 5 off rotation which guarantees 2 weekends a month off.

On Offer:

• Salary - Negotiable, in line with skills and experience
• Genuine opportunities for upskilling and progression within the business
• Private medical cover which includes dental and optical payments of up to 80%
• Discounted gym membership through the medical cover
• Mental health support group and social committee
• Social events normally every month
• The company also runs a Friday fridge for staff in the office which can include non-alcoholic drinks, different foods each week etc.

Main Purpose of the Flight Operations Controller: The Flight Operations Controller is responsible for assisting the Operations Manager with the smooth, day to day running of the flight operations desk. Reporting to the Operations Supervisor, the Operations Controller’s principal responsibility is to ensure that the daily flying programme is delivered fully and in compliance with the quality and safety policies and those of the operators they support. This includes proactive management of the daily workload.

Key Responsibilities:

• Operations/Service Delivery - overall responsibility for the safe and timely delivery of the daily flying programme for the Commercial Airline Operations Team; ensuring that this is delivered to the highest standards in compliance with the Ops LPM.
• Operations/Quality/Safety – responsibility for your own compliant use of the LEON scheduling software system, scheduling, SMS, PROPS, PPS and Jetplanner/Jeppview flight planning, AFTN, SITA and CFMU, ensuring that any safety issues are raised promptly through the company SMS and dealt with effectively.
• Operations/Quality – promoting compliance and safety best practice throughout the Operations Team. Responsibility for ensuring that the full remit of flight dispatch activity is regularly checked for quality and compliance with Operations LPM standards and procedures - prior to and post the dispatch of a flight.
• Supervisory – conducting comprehensive handovers with Operations Supervisors and the Flight Support Manager during shift changeovers and prior to and upon return from any periods of absence from the office.
• Client Relationship Management – helping to maintain and develop relationships with all Operations clients. Providing a key point of contact for each operator and maintaining regular liaison with key client stakeholders. Taking responsibility for swiftly rectifying any operational issue or problem raised by any client coordinating action across company departments as appropriate.
• Communication – responsibility for ensuring that communication between all company departments and with clients is effective and timely to help achieve Private/General Operations Team and client requirements and priorities.

To Be Considered:

• Flights planning operations experience is essential
• Permission and application experience required
• Traffic rights experience preferred
• Strong decision maker
• Self-motivated & with excellent communication skills
• Highly developed planning and analytical skills. Strategic thinker with excellent problem-solving skills
• Good interpersonal skills with ability to prioritise the continually changing deadlines and tasks
• Flexible and confident with a positive approach to change and innovation

For more details, please contact Willis Global - a leading Recruitment Consultancy for the Aviation Sector.