Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage event delivery for pharmaceutical clients, ensuring compliance and seamless experiences.
- Company: Join a dynamic team focused on delivering high-quality events in the pharmaceutical sector.
- Benefits: Enjoy a competitive salary, bonus potential, and flexible working arrangements.
- Why this job: Be the key contact for clients, driving impactful events while collaborating with diverse teams.
- Qualifications: Experience in client service or project coordination, preferably in healthcare events.
- Other info: We value your application and respond quickly to potential fits.
The predicted salary is between 28000 - 36000 £ per year.
We’re looking for a highly organised Key Account Customer Success Executive to manage event delivery for pharmaceutical clients in a regulated environment. Acting as the main point of contact, you’ll oversee multiple accounts, ensure compliance, and coordinate closely with internal teams and stakeholders to deliver high-quality, seamless event experiences.
Event & Compliance Management
- Ensure all pharmaceutical events comply with industry regulations and internal processes.
- Manage contracts, speaker agreements, and materials to meet compliance standards.
- Maintain documentation for audits and coordinate approvals with external compliance partners.
- Oversee content and collateral to ensure accuracy pre-event.
Client Account Coordination
- Serve as the main contact for pharmaceutical clients, managing timelines, approvals, and communications.
- Tailor event delivery to meet client objectives and regulatory requirements.
- Liaise with client-side legal, finance, and medical teams to ensure proper documentation.
- Oversee multiple accounts, ensuring consistent support and delivery.
Internal Collaboration
- Coordinate with internal teams (marketing, ops, sales, finance) to align on event execution.
- Drive cross-functional communication and support compliance training across departments.
- Deliver post-event reports and gather feedback for continuous improvement.
About You
- Experience in client service, account management, or project coordination within the pharmaceutical or healthcare events space.
- Strong understanding of pharmaceutical compliance frameworks and approval processes.
- Excellent communication and interpersonal skills, with confidence working across multiple stakeholders.
- Highly organised and able to manage multiple projects simultaneously.
- Familiar with CRM platforms, project tracking tools, and documentation workflows.
- A proactive, detail-oriented mindset with a commitment to delivering exceptional client service.
We read each application carefully and respond quickly to anyone we think could be a good fit. Good luck!!
Customer Success Executive employer: House Recruiting
Contact Detail:
House Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with the pharmaceutical compliance frameworks and approval processes. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Network with professionals in the pharmaceutical events space. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role, which can give you an edge during discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed multiple accounts or projects in the past. Highlighting your organisational skills and ability to coordinate with various stakeholders will resonate well with our hiring team.
✨Tip Number 4
Showcase your familiarity with CRM platforms and project tracking tools. Being able to speak confidently about your experience with these tools will illustrate your readiness to hit the ground running in this role.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client service, account management, or project coordination, especially within the pharmaceutical or healthcare events space. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of pharmaceutical compliance frameworks and your ability to manage multiple projects. Mention specific examples of how you've successfully coordinated events or managed client accounts in the past.
Highlight Communication Skills: In your application, emphasise your excellent communication and interpersonal skills. Provide examples of how you've effectively liaised with various stakeholders, including legal, finance, and medical teams, to ensure successful event delivery.
Showcase Organisational Skills: Demonstrate your highly organised nature by detailing your experience managing timelines, approvals, and documentation workflows. Mention any tools or platforms you are familiar with, such as CRM systems or project tracking tools, to further illustrate your capabilities.
How to prepare for a job interview at House Recruiting
✨Know Your Compliance Stuff
Since the role involves managing events in a regulated environment, brush up on pharmaceutical compliance frameworks. Be ready to discuss how you’ve ensured compliance in past roles and demonstrate your understanding of industry regulations.
✨Showcase Your Organisational Skills
This position requires juggling multiple accounts and projects. Prepare examples that highlight your organisational abilities, such as how you've managed timelines and coordinated with various stakeholders to deliver successful events.
✨Communicate Effectively
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you’ve liaised with clients and internal teams in previous positions.
✨Familiarise Yourself with CRM Tools
As familiarity with CRM platforms and project tracking tools is essential, be prepared to discuss your experience with these systems. Highlight any specific tools you’ve used and how they helped you manage client relationships and event logistics.
