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- Tasks: Lead a team to deliver top-notch customer service at events and hospitality.
- Company: Join BH Live, a charity focused on community health and wellness in leisure and events.
- Benefits: Enjoy gym membership, health cash plans, and discounts on food and drink.
- Why this job: Be part of a mission-driven organisation making a positive impact in the community.
- Qualifications: Previous supervisory experience in hospitality and a food hygiene certificate are essential.
- Other info: Evening and weekend shifts required; applicants must be 18+ due to licensing laws.
The predicted salary is between 22734 - 30000 £ per year.
BH Live is recruiting for Hospitality Team Leaders to join our team at Mountbatten Leisure Centre. You will assist the Hospitality Manager in delivering high standards of customer service within the hospitality and events offering at the leisure centre.
You will ideally have previous supervisory experience within a similar environment and the ability to motivate a team. Previous hospitality experience, a food hygiene certificate and a good understanding of health and safety are essential requirements for this role.
The role will require evening, weekend and bank holiday working due to the business needs of our events. Applicants must be aged 18 or over due to alcohol licensing laws.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
About BH Live: Champions of community engagement, health and wellness across Dorset, Hampshire, and London. BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities, BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.
With a strong commitment to accessibility and community engagement, BH Live continues to enhance the quality of people's lives, health and wellbeing in the communities it serves. BH Live was established in 2010. Local authority partners include BCP Council, Portsmouth City Council and Croydon Council.
To apply: All applications to be made via the BH Live Careers site: https://careers.bhlive.org.uk/
BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
Hospitality Team Leader employer: BH Live
Contact Detail:
BH Live Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Leader
✨Tip Number 1
Familiarise yourself with BH Live's mission and values. Understanding their commitment to community engagement and wellness will help you align your answers during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Highlight your supervisory experience in hospitality settings. Be ready to discuss specific examples of how you've motivated a team or improved customer service in previous roles, as this will demonstrate your capability for the Hospitality Team Leader position.
✨Tip Number 3
Prepare to discuss your knowledge of health and safety regulations and food hygiene practices. Being able to articulate your understanding of these areas will show that you're serious about maintaining high standards in the hospitality environment.
✨Tip Number 4
Be flexible with your availability. Since the role requires evening, weekend, and bank holiday work, expressing your willingness to accommodate these hours can set you apart from other candidates who may not be as adaptable.
We think you need these skills to ace Hospitality Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Hospitality Team Leader position. This will help you tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous supervisory roles in hospitality or similar environments. Mention specific examples of how you've motivated a team and delivered excellent customer service.
Showcase Qualifications: Make sure to include any relevant qualifications, such as a food hygiene certificate and knowledge of health and safety regulations. This demonstrates your preparedness for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your experience but also conveys your passion for community engagement and wellness, aligning with BH Live's mission. Personalise it to reflect why you want to work specifically at Mountbatten Leisure Centre.
How to prepare for a job interview at BH Live
✨Showcase Your Supervisory Skills
As a Hospitality Team Leader, you'll need to demonstrate your ability to motivate and manage a team. Prepare examples from your previous experience where you successfully led a team, resolved conflicts, or improved service standards.
✨Understand the Importance of Customer Service
Customer service is key in hospitality. Be ready to discuss how you would handle difficult situations with customers and share any relevant experiences that highlight your commitment to providing excellent service.
✨Familiarise Yourself with Health and Safety Regulations
Since a good understanding of health and safety is essential for this role, brush up on relevant regulations and be prepared to discuss how you would ensure compliance in a busy environment.
✨Prepare for Flexible Working Hours
This role requires evening, weekend, and bank holiday work. Be honest about your availability and express your willingness to adapt to the needs of the business, showing that you're committed to the role.
