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- Tasks: Shape and enhance employee experience through innovative strategies and initiatives.
- Company: Join Swissport, a global leader in sustainable airport services with a commitment to excellence.
- Benefits: Enjoy remote work flexibility and be part of a diverse, inclusive culture.
- Why this job: Make a real impact on employee engagement and satisfaction in a dynamic environment.
- Qualifications: Bachelor's degree in HR or related field; experience in employee engagement is essential.
- Other info: Opportunity to collaborate globally and travel as needed.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote, United Kingdom
Reporting to: Global Head of Talent Management & Employee Experience
About Swissport
We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.
In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.
The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact.
- Show You Care: Our actions are perceived and valued from the perspective of the people around us.
- Doing the right things: We do the things that are valuable to our colleagues, customers, and passengers.
- Win as a Team: Highlights the importance of teamwork.
Job Summary
The Talent Expert, Employee Experience plays a pivotal role in shaping and enhancing the overall employee experience at Swissport as the Centre of Excellence expert. In partnership with the Global Head of Talent Management and Employee Experience, this position is responsible for designing and launching employee experience-related initiatives, programs and strategies that are aimed at attracting, engaging and retaining top talent.
Job Responsibilities:
- Employee Experience Strategy: Implement mechanisms for collecting employee feedback, conducting surveys and analysing data to gain insights into employee sentiment, satisfaction and engagement levels.
- Engagement Action Planning: Analyse and recommend actionable plans to improve engagement and culture in partnership with Global Culture, HR and Leadership Teams.
- Exit Surveys: Develop and manage the offboarding process in partnership with the Manager of Onboarding Experience.
- Behaviour Framework: Integrate and continually refine the organizational and leadership competency and behaviour framework.
- Employee Recognition and Rewards: Develop and implement employee recognition programs to reward and acknowledge high performance and achievements.
- Stakeholder Collaboration: Collaborate with the Global Culture Team to prepare global and regional HR Teams.
- Metrics and Analytics: Establish metrics to measure the effectiveness of employee experience initiatives.
- Industry Trends and Best Practices: Stay informed about industry trends and best practices in employee experience and engagement.
Required Experience and Skills:
- Bachelor's degree in Human Resources, Organizational Development, Business Administration, or related field.
- Proven experience in human resources, employee engagement, employee experience, organizational development or related roles.
- Strong understanding of employee experience concepts, best practices and trends.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to interpret data and draw actionable insights.
- Experience with employee feedback mechanisms, survey tools, and HRIS platforms.
- Strong project management skills.
- Passion for creating a positive and inclusive work culture that values diversity and inclusion.
- Willingness to travel domestically and internationally, as required.
Talent Expert, Employee Experience employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Talent Expert, Employee Experience
✨Tip Number 1
Familiarise yourself with Swissport's corporate values and culture. Understanding their commitment to safety, teamwork, and employee experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Swissport on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Talent Expert role.
✨Tip Number 3
Stay updated on the latest trends in employee experience and engagement. Being able to discuss innovative strategies and best practices during your interactions will demonstrate your expertise and passion for the field.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your ability to implement employee feedback mechanisms and improve workplace conditions. This will help you illustrate your fit for the role effectively.
We think you need these skills to ace Talent Expert, Employee Experience
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Swissport's corporate values and culture. Highlight how your personal values align with theirs in your application to demonstrate that you are a good fit.
Tailor Your CV: Make sure your CV reflects relevant experience in employee engagement and human resources. Use specific examples that showcase your skills in designing employee experience initiatives and analysing data.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for enhancing employee experiences. Mention any innovative approaches you've implemented in previous roles.
Showcase Analytical Skills: Since the role requires an analytical mindset, include examples of how you've used data to drive decisions in past positions. This could be through employee feedback mechanisms or engagement surveys.
How to prepare for a job interview at Swissport
✨Understand Swissport's Values
Before your interview, take some time to familiarise yourself with Swissport's core values: 'Show You Care', 'Doing the Right Things', and 'Win as a Team'. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Talent Expert.
✨Demonstrate Your Analytical Skills
Given the emphasis on metrics and analytics in this role, be ready to showcase your analytical mindset. Prepare examples of how you've used data to drive employee engagement or improve workplace conditions in previous roles.
✨Prepare for Behavioural Questions
Expect behavioural interview questions that assess your experience in employee engagement and collaboration. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting specific instances where you've successfully implemented employee experience initiatives.
✨Show Passion for Employee Experience
Express your enthusiasm for creating a positive and inclusive work culture. Share your thoughts on current trends in employee experience and how you would incorporate innovative approaches into Swissport's strategies.
