Service Improvement Officer

Service Improvement Officer

Up to £31,092 per annum

37 hours per week, Monday – Friday, based at our offices on Preston Docks

What will you be doing in this role?

The Service Improvement Team work across all departments in CGA to support the delivery of excellent customer service and develop a culture of continuous learning and improvement. Our Service Improvement Officers gather data and insight, carry out analysis and share their findings to ensure that our services are meeting customer needs. They also manage CGA’s complaints process and support us to identify improvement and implement change.

What are we looking for in you?

• You’ll share our values and demonstrate excellent customer service in all aspects of your work
• You’ll be dealing with a wide range of people – both colleagues and customers – so you must have outstanding communication and interpersonal skills to build relationships and understand different perspectives
• You’ll have good IT skills with the ability to analyse data and present it in a way that people can understand and use to influence their decision making
• You’ll have a track record of data-driven decision making – solving problems and using insight to deliver an excellent service

It would be great if you also had:

• Significant experience working in customer service roles
• Experiencing creating reports
• Experience of working with a wide range of people across the organisation to deliver outcomes for customers

Why work with Community Gateway?

Our team are what makes us who we are. We aim for a great employee experience and that includes a range of benefits, including a generous holiday allowance beginning at 26 days plus bank holidays and including your birthday off and Christmas closure. We also offer free parking, free breakfasts, a company-paid health cash plan, reward and recognition scheme and much more.

Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.

Working Arrangements

This role has the opportunity to work both from our gorgeous dock-front offices and at home. You will generally expected to be in the office at least 60% of the time, with flexibility given to accommodate business and personal needs.

A bit more about us:

Community Gateway own and manage around 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.

And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you..

If you haven\’t done so already, check out the candidate pack on our website for more about us and top tips for your application.

Dates for your diary:

The closing date for this advert is midnight on Sunday 18^th May 2025 with interviews expected to be held w/c 19th May 2025

We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.