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- Tasks: Provide technical support for end-users, troubleshoot IT issues, and enhance system performance.
- Company: Join a dynamic team focused on optimising IT systems and user experience.
- Benefits: Enjoy flexible working options, hands-on training, and opportunities for professional growth.
- Why this job: Be part of a fast-paced environment where your problem-solving skills make a real impact.
- Qualifications: 3+ years in IT support, strong knowledge of Windows/macOS, and excellent communication skills required.
- Other info: Opportunity to mentor junior team members and collaborate with external vendors.
The predicted salary is between 36000 - 60000 £ per year.
I am seeking a skilled End User Engineer to provide technical assistance for end-users, ensuring smooth operations across IT systems and infrastructure. This role involves troubleshooting hardware, software, and network issues, collaborating with internal teams, and contributing to system reliability and performance improvements.
Key Responsibilities:
- Diagnose and resolve complex IT issues escalated from first-line support.
- Provide hands-on support for desktops, laptops, and peripherals, ensuring minimal downtime.
- Collaborate with junior team members, offering guidance to improve issue resolution efficiency.
- Escalate unresolved technical problems to advanced support teams, working towards long-term solutions.
- Maintain thorough documentation of technical processes, resolutions, and system configurations.
- Assist with the configuration, deployment, and maintenance of IT hardware and software.
- Identify areas for system optimization and implement necessary improvements.
- Deliver training and mentoring to enhance the technical capabilities of the service desk team.
- Work with external vendors and service providers for hardware repairs and software upgrades.
- Provide remote and on-site support, including handling user inquiries via phone and email.
Skills & Experience:
- 3+ years of IT support experience, particularly in troubleshooting and resolving technical issues.
- Strong understanding of Windows and macOS environments.
- Hands-on experience with Active Directory, Microsoft 365, and remote support tools.
- Experience within a managed services or multi-tenant IT environment is advantageous.
- Strong problem-solving abilities and the capacity to work effectively under pressure.
- Excellent communication skills, with the ability to explain technical concepts clearly.
- Proficiency in using ticketing systems and maintaining accurate technical documentation.
Desirable Skills:
- Experience with scripting or automation tools (PowerShell, Bash, etc.).
- Knowledge of identity and access management solutions.
- Familiarity with cloud-based collaboration tools and security configurations.
- Experience managing compliance policies, user permissions, and system access controls.
This role offers an opportunity to work in a fast-paced environment, supporting a diverse range of IT systems and users. If you are a proactive IT professional with a strong technical background and a passion for problem-solving, we would love to hear from you.
End User Engineer employer: Hayward Hawk
Contact Detail:
Hayward Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of complex IT issues you've resolved in the past. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team, as these are key aspects of the End User Engineer role.
✨Tip Number 3
Showcase your communication skills by practising how you would explain technical concepts to non-technical users. This is crucial for the role, as you'll need to assist end-users effectively and ensure they understand the solutions provided.
✨Tip Number 4
Research common troubleshooting scenarios related to Windows and macOS environments. Being prepared to discuss these scenarios and your approach to resolving them can set you apart from other candidates during the interview process.
We think you need these skills to ace End User Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in troubleshooting and resolving technical issues. Emphasise your familiarity with Windows and macOS environments, as well as any hands-on experience with Active Directory and Microsoft 365.
Craft a Strong Cover Letter: In your cover letter, express your passion for problem-solving and your proactive approach to IT support. Mention specific examples of how you've successfully diagnosed and resolved complex IT issues in the past, and how you can contribute to system reliability and performance improvements.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure that your application reflects your ability to explain technical concepts clearly. You might include examples of how you've effectively communicated with both technical and non-technical team members.
Highlight Team Collaboration: Demonstrate your experience in collaborating with internal teams and mentoring junior staff. Mention any instances where you've guided team members to improve issue resolution efficiency, as this aligns with the responsibilities of the End User Engineer role.
How to prepare for a job interview at Hayward Hawk
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with troubleshooting hardware and software issues. Highlight specific examples where you've successfully resolved complex IT problems, especially in Windows and macOS environments.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to explain your approach to diagnosing and resolving technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your problem-solving process.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice explaining technical concepts in simple terms, as you may need to assist end-users who are not tech-savvy. This will show your ability to bridge the gap between technical jargon and user understanding.
✨Prepare for Team Collaboration Questions
Since the role involves working with junior team members and collaborating with internal teams, think of examples that demonstrate your teamwork and mentoring abilities. Be ready to discuss how you've guided others in improving their technical skills or resolving issues efficiently.
