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- Tasks: Lead a team, manage client queries, and ensure staff training and performance.
- Company: Join Mount Charles, a family-oriented leader in food and facilities management.
- Benefits: Enjoy 25 days holiday, life assurance, pension scheme, and career progression opportunities.
- Why this job: Be part of a fun culture that values growth, pride, and doing the right thing.
- Qualifications: Experience in cleaning industry management, strong communication, and IT skills required.
- Other info: Equal opportunities employer; apply by 25 April 2025.
The predicted salary is between 24800 - 37200 £ per year.
Location: Belfast - Annon House
Salary: £31,000 per annum
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for an Area Manager to join our team based at the Mount Charles Head Office in Belfast. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 40 hours per week Monday to Friday 9am - 5pm
Rewards:
- 25 days' holiday, plus 8 statutory days
- Life Assurance
- Company Pension Scheme (Salary Exchange option)
- Leadership and Development Academy
- Enhanced Parental Pay Schemes
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Unrivalled opportunities for career progression
- Company Events
The Role:
- To ensure that all staff have completed Induction and appropriate skills based training and identify any retraining needs of employees.
- Deal with all staff performance, disciplinary issues in line with company procedures.
- To ensure a safe working environment.
- To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction.
- Co-ordinate cleaning schedules and absence cover with cleaning teams and mobile cleaning teams.
- Identify areas of improvement within your business area in relation to productivity, improvement in allocation of hours and any other areas that affect monthly results.
- Weekly meetings with Operations Managers.
- Interface with client to complete monthly KPI returns.
The Person:
- Full driving licence.
- IT skills - Use of Online HR, Payroll and Audits.
- Proven track record of having worked within the cleaning industry at supervisory level with experience of multi contract management ideally including office, industrial and education sector cleaning.
- Excellent communication skills.
- Financial acumen and experience of budget management.
- Health & Safety experience.
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
- The post also requires proficient skills in computer literacy.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.
CLOSING DATE: Fri 25 April 2025
Area Manager employer: Mount Charles Group
Contact Detail:
Mount Charles Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since they emphasise family values and a fun work environment, be prepared to discuss how your personal values align with theirs during any interviews or networking opportunities.
✨Tip Number 2
Highlight your experience in the cleaning industry, especially if you have worked at a supervisory level. Be ready to share specific examples of how you've managed multi-contract operations and improved productivity in previous roles.
✨Tip Number 3
Prepare to demonstrate your communication skills. As an Area Manager, you'll need to effectively liaise with clients and staff, so think of scenarios where you've successfully resolved issues or improved team dynamics.
✨Tip Number 4
Research the key performance indicators (KPIs) relevant to the role. Understanding what metrics are important for client satisfaction and operational efficiency will help you speak confidently about how you can contribute to the company's success.
We think you need these skills to ace Area Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Area Manager position. Tailor your application to highlight relevant experience in facilities management and team leadership.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in the cleaning industry, particularly at a supervisory level. Emphasise your skills in communication, budget management, and health & safety.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s values. Provide specific examples of how you have successfully managed teams and improved productivity in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mount Charles Group
✨Showcase Your Leadership Skills
As an Area Manager, you'll be expected to lead and motivate your team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to handle performance issues and foster a positive work environment.
✨Demonstrate Customer Focus
This role requires a strong customer focus. Be ready to discuss how you've dealt with client queries in previous positions and how you ensured client satisfaction. Highlight any specific instances where you went above and beyond for a client.
✨Highlight Your Industry Experience
Make sure to emphasise your experience in the cleaning industry, particularly at a supervisory level. Discuss your familiarity with multi-contract management and any relevant achievements that demonstrate your capability in this area.
✨Prepare for Health & Safety Questions
Given the importance of health and safety in this role, brush up on relevant regulations and best practices. Be prepared to discuss how you've implemented safety measures in previous roles and how you ensure compliance among your team.
