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- Tasks: Support parking operations and provide excellent customer service at Craigavon Area Hospital.
- Company: Join Parkingeye, a leading provider of car park management solutions in Northern Ireland.
- Benefits: Enjoy a competitive salary, flexible schedule, vacation, and retirement plan.
- Why this job: Be part of a passionate team that values innovation, collaboration, and excellence.
- Qualifications: 1 year of customer-facing experience; strong communication and time management skills required.
- Other info: Opportunity for growth in a fast-paced, supportive environment.
The predicted salary is between 21000 - 24000 £ per year.
Customer Service Attendant based at Craigavon Area Hospital | 37.5hrs per week | Permanent Monday to Friday (Rota basis) | Occasional Weekends/Evenings
Salary: £23,490
This is a fantastic opportunity to work for the leading provider of car park management solutions, Parkingeye, and help us establish our client base in Northern Ireland. The Customer Service Attendant will support company operations by providing effective parking enforcement, customer service and marshalling activity on client sites as required.
About The Role:
Parkingeye's Customer Service Team provides a professional service to all our customers, whether internal, client or external. To succeed in this role, you need to be positive, resilient, a confident communicator and promote our values at every opportunity. You'll manage patrolling of the car park(s) to ensure the terms and conditions are being adhered to and be the first point of contact for customer parking support and technical queries.
Key Duties and Responsibilities:
- Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy
- Proactively patrol the car park(s) to enforce and advise on parking restrictions as required
- Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice
- Proactively identify signage/equipment issues which require investigation and provide first line maintenance
- Professionally manage challenging conversations with car park users
- Take a proactive approach in managing traffic flow on the car park as required
- Undertake vehicle immobilisation
- Liaise with internal departments and the client to improve parking compliance on-site
- Report all Health and Safety risks, incidents & accidents
- Adhere to company policy and compliance when enforcement action is required
- Remain up to date on the GDPR & H&S requirements of your role
- Remain up to date on industry standards
- Champion our values: Be Passionate, Let's Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
Required Criteria:
- A minimum of 1 years prior experience in a customer-facing role
- Clear verbal communication to provide direction and deal with enquiries
- Good time management and organisational skills
- Ability to work productively under pressure while maintaining a positive outlook
- Basic IT Skills
Desired Criteria:
- A minimum of 1 years prior experience in parking management, site security or other similar service industry
- Previous experience with parking management systems & handheld devices
- Conflict resolution training
- Knowledge of local area
Skills Needed: Customer Service, Problem Solving, Decision Making
Benefits: Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Competitive salary
Customer Service Attendant I Craigavon Area Hospital I£23,490 per Year employer: Beyond HR
Contact Detail:
Beyond HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Attendant I Craigavon Area Hospital I£23,490 per Year
✨Tip Number 1
Familiarise yourself with Parkingeye's values: Be Passionate, Let's Innovate, Embrace Collaboration, Nurture Trust, and Drive Excellence. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research common customer service scenarios related to parking management. Prepare examples of how you've successfully handled challenging conversations or resolved conflicts in the past, as this will showcase your problem-solving skills.
✨Tip Number 3
Network with current or former employees of Parkingeye if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the role.
✨Tip Number 4
Stay updated on local parking regulations and trends in car park management. This knowledge will not only prepare you for potential interview questions but also demonstrate your commitment to the industry and the role.
We think you need these skills to ace Customer Service Attendant I Craigavon Area Hospital I£23,490 per Year
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Customer Service Attendant.
Highlight Relevant Experience: Emphasise any previous customer-facing roles you have held, particularly those involving problem-solving and communication. Use specific examples to demonstrate your ability to manage challenging situations effectively.
Showcase Your Skills: Make sure to mention your time management, organisational skills, and basic IT skills in your CV and cover letter. These are crucial for the role and will help you stand out as a candidate.
Align with Company Values: Familiarise yourself with Parkingeye's BLEND values: Be Passionate, Let's Innovate, Embrace Collaboration, Nurture Trust, and Drive Excellence. Reflect these values in your application to show that you are a good cultural fit for the company.
How to prepare for a job interview at Beyond HR
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer interaction, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and positive under pressure.
✨Demonstrate Knowledge of Parking Regulations
Familiarise yourself with basic parking regulations and enforcement practices. Being able to discuss these topics during the interview will show that you're proactive and understand the responsibilities of the role.
✨Emphasise Teamwork and Collaboration
Parkingeye values collaboration, so be ready to discuss experiences where you worked effectively as part of a team. Share how you contributed to achieving common goals and how you can bring that spirit to their team.
✨Prepare for Conflict Resolution Scenarios
Given the nature of the job, you may encounter challenging situations with car park users. Prepare to discuss how you would handle difficult conversations and resolve conflicts, demonstrating your problem-solving skills.
