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- Tasks: Manage client relationships and ensure satisfaction while driving product adoption.
- Company: Join a leading provider of historical data and analytics for capital market participants.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer success and innovation in the finance sector.
- Qualifications: Bachelor’s degree or equivalent experience; strong communication and analytical skills required.
- Other info: Ideal for those passionate about finance and customer engagement.
The predicted salary is between 36000 - 60000 £ per year.
Working with a leading, independent provider of historical data and analytics to capital market participants. My client provides banks, brokers, asset managers, hedge funds and global exchange groups to order book data and advanced pre and post trade analytics, in a scalable environment.
Responsibilities:
- Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
- Project manage the customer onboarding process to successful deployment by leading and coordinating internal and external activities
- Educate customers and proactively improve customer experience
- Identify upsell opportunities and work with the sales team to upsell existing accounts
- Collect customer feedback and ensure it is fed into the product development cycle
- Build customer relationships and drive loyalty
- Build and implement customer success playbooks for each client segment
- Liaise with sales and product teams to understand and represent client needs
- Liaise with the marketing team for better user insights and thought leadership
- Reduce churn and ensure client retention
Qualifications:
- Strong understanding of pre- and post-trade analysis needs of the trading community (exchanges, sell-side and buy-side)
- Bachelor’s degree or above or equivalent work experience
- Ability to build strong relationships externally with customers’ key stakeholders and internally with multiple teams
- Excellent communication and presentation skills
- Good technical skills required to support a range of products
- Strong organisation skills
- An analytical and metrics-driven workstyle to identify client opportunity as well as risk
If you believe your experience meets the criteria, please apply with a copy of your CV.
Client Services Manager employer: EC1 Partners
Contact Detail:
EC1 Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Familiarise yourself with the specific needs of the trading community, especially in pre- and post-trade analysis. Understanding the nuances of how banks, brokers, and asset managers operate will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the financial services sector, particularly those involved in client services or account management. This can provide you with insights into the role and may even lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your ability to drive client satisfaction and retention will demonstrate your fit for the Client Services Manager role.
✨Tip Number 4
Stay updated on industry trends and developments in data analytics and trading. Being knowledgeable about current events and innovations will show your passion for the field and your commitment to providing value to clients.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and project management. Emphasise any previous roles where you managed customer relationships or improved client satisfaction.
Showcase Relevant Skills: In your application, clearly demonstrate your understanding of pre- and post-trade analysis. Mention specific tools or methodologies you've used that relate to the trading community.
Craft a Compelling Cover Letter: Write a cover letter that outlines your passion for client services and your ability to drive customer success. Use examples from your past experiences to illustrate how you can contribute to the company's goals.
Highlight Analytical Abilities: Since the role requires an analytical and metrics-driven workstyle, include examples of how you've used data to identify opportunities or risks in previous positions. This will show your potential employer that you can bring valuable insights to their team.
How to prepare for a job interview at EC1 Partners
✨Understand the Client's Needs
Before the interview, research the specific needs of the trading community, especially regarding pre- and post-trade analysis. This will help you demonstrate your understanding of the role and how you can contribute to client satisfaction.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in project management, particularly in onboarding processes. Highlight any successful projects you've led and how you coordinated activities between different teams to achieve results.
✨Demonstrate Relationship-Building Abilities
Think of examples where you've built strong relationships with clients or stakeholders. Be ready to explain how you foster loyalty and trust, as this is crucial for a Client Services Manager.
✨Prepare for Technical Questions
Since the role requires good technical skills, brush up on the products and services offered by the company. Be ready to discuss how you can support these products and address any technical queries that may arise during the interview.
