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For Companies At a Glance
- Tasks: Lead a team, manage KPIs, and ensure client satisfaction in fire and security services.
- Company: Join a well-established firm specialising in fire and security for diverse clients.
- Benefits: Competitive salary, potential for growth, and a dynamic work environment.
- Why this job: Make a real impact by improving processes and enhancing client relationships.
- Qualifications: Experience in contract management and knowledge of the fire and security industry required.
- Other info: Local candidates preferred; apply now to join a dedicated team!
A fantastic opportunity to work with a well established Fire & Security firm, with a large range of customers ranging from Commercial, Domestic & Industrial sites. My client is eager to welcome a new, experienced Desktop Contract Manager into the fold.
Salary: £33-35,000
Main Responsibilities:
- Manage and oversee a team of DACs (Desktop Account Controllers).
- Drive and monitor KPI performance in real time and report to Service Performance Manager and Service Director on KPI performance.
- Analyse performance data, identifying any training needs and improvement initiatives to increase performance efficiency and delivery across the department.
- Produce client reports.
- Manage and oversee Customer WIP working with the team to ensure jobs are being completed from diary, to parts, to scheduling, ensuring that works are being booked in correctly and on time in line with the SLAs for the contract.
- Respond to issues and resolve queries raised by the client in a prompt and professional manner.
- Ensure emergency works are reacted and responded to swiftly, ensuring the client is kept up to date, and provided with detailed updates for the resolution or further actions required.
- Ensure client expectations are managed regarding any delays with parts and job completion where necessary.
- Work with the client and own team to explore and implement improvements to the processes and procedures for completing works.
- Assist office and field staff obtain technical and parts information.
- Assist sales staff with quote requirements and meeting the client spec.
- Attend regular meetings with client to review and resolve any recent issues, and look at solutions to prevent the same issue arising again.
- Assist with queries on technical reports for client and housing staff. Assist with finding solutions for problem sites that they have.
Knowledge and Experiences:
- Extensive knowledge and experience of fire and security industry.
- Highly developed analytical skills.
- Proven experience as a client-based Contract Manager.
If you are local to the area and seeking a new Desktop Contract Manager position, then please apply now. If your application is successful a 4way member will be in touch.
Desktop Contract Manager employer: 4way Recruitment
Contact Detail:
4way Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Contract Manager
✨Tip Number 1
Familiarise yourself with the fire and security industry standards and regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the sector.
✨Tip Number 2
Prepare to discuss your experience in managing teams and driving KPI performance. Be ready to share specific examples of how you've improved efficiency and resolved client issues in previous roles.
✨Tip Number 3
Research the company’s current projects and clients. Understanding their operations and challenges will allow you to tailor your discussions and show how you can add value to their team.
✨Tip Number 4
Network with professionals in the fire and security industry. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations for your application.
We think you need these skills to ace Desktop Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the fire and security industry, particularly any roles that involved contract management or client relations. Use specific examples to demonstrate your analytical skills and ability to manage teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Desktop Contract Manager position. Mention how your previous experiences align with the responsibilities listed in the job description, such as managing KPI performance and resolving client queries.
Highlight Relevant Skills: Emphasise your highly developed analytical skills and any proven experience you have as a client-based Contract Manager. Be specific about how you've used these skills to improve performance efficiency in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Desktop Contract Manager.
How to prepare for a job interview at 4way Recruitment
✨Showcase Your Industry Knowledge
Make sure to demonstrate your extensive knowledge and experience in the fire and security industry. Be prepared to discuss specific examples of how you've managed contracts and improved performance in previous roles.
✨Highlight Analytical Skills
Since the role requires highly developed analytical skills, be ready to talk about how you've used data analysis to identify training needs or improve efficiency. Bring examples of reports you've produced or KPIs you've monitored.
✨Emphasise Team Management Experience
As a Desktop Contract Manager, you'll oversee a team of Desktop Account Controllers. Share your experiences in managing teams, driving performance, and resolving conflicts to show that you can lead effectively.
✨Prepare for Client Interaction Scenarios
Given the client-facing nature of the role, prepare for questions about how you've handled client queries and issues in the past. Think of specific situations where you successfully managed client expectations and resolved problems.
