Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support UK & European distributors with technical queries and product demonstrations.
- Company: Join a leading chemical manufacturer based in Hampshire, known for innovation.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days holiday, and private medical cover.
- Why this job: Be part of a dynamic team, enhance your engineering skills, and travel across Europe.
- Qualifications: Ideal candidates have an engineering background and excellent communication skills.
- Other info: Flexible working hours from Monday to Friday, with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Pertemps are currently recruiting for a Technical Support Engineer to join a specialist chemical manufacturer who are based in Hampshire. Our client is looking for an enthusiastic candidate with a background within engineering to take on a Technical Support role.
Responsibilities:
- Provide extensive technical support and backup to UK & European distributors.
- Develop and implement testing programmes.
- Maintain and expand central knowledge databases for product and application information.
- Attend site visits to support sales staff with technical details.
- Answer calls and emails relating to technical support.
- Host training sessions and hands-on demonstrations of the products.
- Handle product quality complaints.
- Assist with quality control when the QC Technician is absent.
- Write technical articles and product PR.
- Update CRM database, forwarding sales leads to relevant departments.
Requirements:
- Experience within a similar role.
- Experience working with adhesives, sealants, coatings or paints is advantageous.
- Science-based qualification or degree.
- Engineering background.
- Excellent verbal and written communication skills.
- Happy to travel to Europe occasionally.
- Full UK driving licence.
The Technical Support/ Mechanical Engineer Role:
- Monday to Friday 8am - 4.30pm.
- Negotiable salary depending on experience.
- Annual Bonus.
- Happy with occasional travel including European travel and attending exhibitions.
- 25 days holiday plus bank holiday.
- Generous pension contribution.
- Private Medical Cover.
If you are interested in this Technical Support Engineer position, please apply below with an up-to-date CV or get in contact with Jemma at Pertemps.
Technical Support Engineer employer: Pertemps Basingstoke
Contact Detail:
Pertemps Basingstoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific products and technologies used by the company. Understanding their adhesives, sealants, coatings, or paints will give you an edge during interviews and help you answer technical questions confidently.
✨Tip Number 2
Network with professionals in the chemical manufacturing industry. Attend relevant events or join online forums to connect with current employees or others in similar roles. This can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare for potential site visits by brushing up on your presentation skills. Since you'll be supporting sales staff and hosting training sessions, being able to communicate technical details clearly and engagingly is crucial.
✨Tip Number 4
Showcase your problem-solving skills during the interview process. Be ready to discuss past experiences where you've successfully handled technical issues or customer complaints, as this will demonstrate your capability in a support role.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and engineering. Emphasise any work with adhesives, sealants, coatings, or paints, as this is advantageous for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific experiences that demonstrate your problem-solving skills and ability to provide technical support.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential, include examples in your application where you've successfully communicated technical information to non-technical audiences.
Show Willingness to Travel: If you're open to occasional travel, mention this in your application. Highlight any previous experience with travel for work, especially if it involved supporting sales or technical demonstrations.
How to prepare for a job interview at Pertemps Basingstoke
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical knowledge related to adhesives, sealants, coatings, and paints. Be prepared to discuss specific examples from your past experience where you provided technical support or solved engineering problems.
✨Demonstrate Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate how you would handle a technical query over the phone or via email.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to troubleshoot a technical issue or handle a product quality complaint, and be ready to explain your thought process and actions.
✨Research the Company and Its Products
Familiarise yourself with the company’s products and their applications. Understanding their market position and recent developments will help you engage more effectively during the interview and show your genuine interest in the role.
