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For Companies At a Glance
- Tasks: Provide expert technical support and conduct investigations across the UK and occasionally abroad.
- Company: Join a leading manufacturer in the security and defence industry, making a real impact.
- Benefits: Enjoy a competitive salary, half-year bonus, life cover, and healthcare plan.
- Why this job: Be part of a dynamic team, enhancing products while travelling and gaining valuable experience.
- Qualifications: Must have vehicle mechanic certification and experience with protected mobility platforms.
- Other info: Position based in Coventry; flexible working hours with a supportive company culture.
The company are a leading manufacturer of products and vehicles for the security/defence industry. The business are seeking to recruit a field based technical representative for their operations. The main responsibility for the role is to provide technical field support across the UK and occasionally abroad.
Responsibilities
- Conduct expert technical investigations and provide specialist advice and support.
- Assist in the assessment and repair of attrition, negligence, misuse and damage cases.
- Analyse root causes of equipment failures and malfunctions.
- Prepare clear, detailed damage reports for internal and authority use.
- Capture and report on lessons identified to inform continuous improvement.
- Collect and relay feedback from users and maintainers to support product development.
- Provide informed recommendations for post design services (PDS) enhancements.
- Support maintenance activities as required.
Key skills for this role are as follows:
- Experience of maintenance of protected mobility platforms gained as REME Class 1 vehicle mechanic or equivalent.
- Maintainer knowledge of platforms MASTIFF, RIDGBACK, WOLFHOUND, FOXHOUND, JACKEL, COYOTE.
- Appropriate City and Guilds certification as vehicle mechanic or equivalent.
- Full UK driving license.
- Microsoft Office conversant.
- Able and willing to travel throughout the UK and overseas when required.
The shift is a Days position (8am - 4.35pm Monday to Thursday & 8am - 3.10pm Friday). Salary is up to 35k - 45k per annum. Benefits include half year bonus (discretionary), life cover and healthcare plan. The role is based in the Coventry area, so is commutable from Nuneaton, Bedworth, Kenilworth, Solihull, Birmingham, Rugby, Hinckley.
Field Based Technical Support employer: HR Employment Bureau Redditch
Contact Detail:
HR Employment Bureau Redditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Based Technical Support
✨Tip Number 1
Familiarise yourself with the specific vehicles and platforms mentioned in the job description, such as MASTIFF and WOLFHOUND. Having a solid understanding of these models will not only boost your confidence but also demonstrate your commitment and expertise during interviews.
✨Tip Number 2
Network with professionals in the security and defence industry. Attend relevant events or join online forums where you can connect with current employees or others in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for technical questions by reviewing common issues related to vehicle maintenance and repair. Being able to discuss real-life scenarios and how you would approach them can set you apart from other candidates.
✨Tip Number 4
Showcase your willingness to travel and adapt to different environments. Highlight any previous experiences where you've successfully worked in varied locations or under challenging conditions, as this is crucial for a field-based role.
We think you need these skills to ace Field Based Technical Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and key skills required for the Field Based Technical Support position. Tailor your application to highlight relevant experience and qualifications.
Highlight Relevant Experience: Emphasise your experience with protected mobility platforms and any relevant certifications, such as City and Guilds. Mention specific examples of technical investigations or repairs you've conducted in your previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your passion for the security/defence industry and how your skills align with the company's needs. Be sure to mention your willingness to travel and your proficiency with Microsoft Office.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HR Employment Bureau Redditch
✨Showcase Your Technical Expertise
Make sure to highlight your experience with protected mobility platforms like MASTIFF and RIDGBACK. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as this will demonstrate your capability in conducting expert investigations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly around equipment failures and malfunctions. Think of examples where you've analysed root causes and prepared detailed damage reports, as these will be crucial to the role.
✨Emphasise Your Communication Skills
As a field-based representative, you'll need to relay feedback effectively. Prepare to discuss how you've communicated technical information to non-technical stakeholders and how you’ve contributed to continuous improvement through user feedback.
✨Demonstrate Your Willingness to Travel
Since the role requires travel across the UK and occasionally abroad, express your enthusiasm for this aspect. Share any previous experiences where you've successfully managed travel commitments while maintaining high work standards.
