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- Tasks: Lead a team to support customers through their loan journey and resolve issues.
- Company: Join a forward-thinking bridging finance provider focused on flexibility and reliability.
- Benefits: Enjoy 24 holidays, a birthday day off, health cash plan, and team social events.
- Why this job: Make a real impact in customer service while growing with a nationwide business.
- Qualifications: Experience in property and collections, plus GCSE English and Maths required.
- Other info: Convenient location near Wilmslow train station; apply now to advance your career!
The predicted salary is between 32000 - 35000 £ per year.
Are you a leader with customer service skills? Our client seeks a Collections Team Leader for their growing Wilmslow team. They specialise in bridging finance for residential and commercial properties, focusing on flexibility and reliability to meet clients' financial needs.
Enjoy a fulfilling role with a salary between £32,000 - £35,000 per year, plus a discretionary annual bonus. Benefit from 24 holidays plus bank holidays, a birthday day off, and a give-back day. The company also offers a Health cash plan and team social events to keep things lively.
Our client is a forward-thinking bridging finance provider, offering tailored financial solutions for residential, semi-commercial, and commercial properties. With a commitment to people, values, and relationships, they aim to disrupt the industry and grow into a nationwide business.
As a Collections Team Leader, you'll be responsible for:
- Supporting customers throughout their loan lifecycle.
- Delivering positive customer experiences, even in challenging situations.
- Resolving complex issues promptly and effectively.
- Building quick rapport with customers and third-party suppliers.
- Conducting team 1-1s and producing management information to aid decision-making.
- Understanding the receivership and litigation processes thoroughly.
Package and Benefits:
- Annual salary of £32,000 - £35,000.
- Up to 10% annual salary bonus.
- Discretionary annual bonus.
- 24 holidays plus bank holidays, with an increase to 25 after one year.
- Birthday day off and give-back day.
- Westfield Health cash plan and 24-hour colleague assistance helpline.
- Convenient location near Wilmslow train station.
The ideal Collections Team Leader will have:
- Experience in property and collections managing a small team.
- English and Maths qualifications at GCSE level.
- A knack for establishing rapport and asking insightful questions.
- A commercial mindset with empathy for customer needs.
If you have experience as a Customer Service Team Leader or Collections Supervisor, this Collections Team Leader role could be the perfect next step in your career.
Ready to take the lead and make a difference? If you're passionate about delivering exceptional customer service and have the skills to excel as a Collections Team Leader, we'd love to hear from you. Apply now and take the next step in your career journey!
Alternatively please call Jenni on 01614166135 for more information.
Collections Team Leader employer: Fintelligent Search
Contact Detail:
Fintelligent Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Team Leader
✨Tip Number 1
Familiarise yourself with the bridging finance industry. Understanding the nuances of how it operates will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you resolved conflicts or improved team performance.
✨Tip Number 3
Practice your customer service scenarios. Since the role involves delivering positive experiences even in challenging situations, think of ways to articulate how you would handle difficult customer interactions.
✨Tip Number 4
Network with professionals in the finance and collections sectors. Engaging with others in the field can provide insights and potentially lead to referrals, making your application stand out.
We think you need these skills to ace Collections Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to resolve complex issues and deliver positive customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the bridging finance industry. Mention how your skills align with the responsibilities of the Collections Team Leader role.
Highlight Relevant Qualifications: Ensure you mention your English and Maths qualifications at GCSE level, as well as any other relevant certifications or training that would support your application for this role.
Showcase Leadership Skills: In your application, provide examples of how you've successfully managed a team in the past. Discuss your approach to conducting 1-1s and how you use management information to aid decision-making.
How to prepare for a job interview at Fintelligent Search
✨Showcase Your Leadership Skills
As a Collections Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed a team, resolved conflicts, and motivated others to achieve their goals.
✨Emphasise Customer Service Experience
Highlight your experience in customer service, especially in challenging situations. Be ready to discuss specific instances where you delivered positive outcomes for customers, showcasing your empathy and problem-solving skills.
✨Understand the Industry
Familiarise yourself with the bridging finance sector and the company's values. Being knowledgeable about receivership and litigation processes will show that you're serious about the role and can contribute effectively from day one.
✨Prepare Insightful Questions
Demonstrate your commercial mindset by preparing thoughtful questions about the company's operations and future plans. This not only shows your interest but also your ability to think critically about the business.
