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- Tasks: Lead a team to create unforgettable cinema experiences for guests.
- Company: Join ODEON Cinemas, where passion for film meets exceptional guest service.
- Benefits: Enjoy unlimited cinema tickets, discounts, and flexible working options.
- Why this job: Be part of a vibrant team that celebrates diversity and the magic of movies.
- Qualifications: A collaborative spirit and a willingness to learn are essential.
- Other info: Diversity, equity, and inclusion are at the heart of our culture.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a passion for film, and a desire for flexible working? Are you looking for an opportunity to develop your leadership and guest service skills with potential to grow further? Then this is the role for you!
Our Cinema Experience Managers drive our day to day high standards, supporting and coaching our teams as they navigate our guests through an immersive cinema experience. In this role, you will develop a team of highly engaged cinema hosts, delivering exceptional service for our guests and results for the business, that’s how you’ll make movies better.
What you’ll bring:
- A strong commitment and willingness to work with others, because this is a place where the team seamlessly unites to deliver.
- Being always prepared to go the extra mile - for your colleagues and our guests - and you look for innovative solutions if you see a need or a gap.
- A heads up, eyes open, can-do attitude to learn as you go and enjoy every minute (even the hard ones).
- You appreciate the things that make people different from you and understand that there is always more to learn.
- Trust and respect. Diversity and equity are our strengths, inclusion is our superpower. So be yourself, work hard and help everyone else do the same.
- You understand that the cinema industry is flexible, some weeks we have big blockbusters and others we have small art house releases. You will be flexible with working schedules and understand that our cinema operations can finish very late at night.
What we’ll bring:
- An environment where you can revel in your passion. Go ahead and talk to guests about it, post about it, even sing about it if you want to.
- A team full of movie fans just like you, a team dedicated to delivering an awe-inspiring experience for our guests.
- We actively create a safe space for people to be themselves.
- We’ll help you navigate and build a long-term career or learn skills for the next stage of your journey.
- We’ll bring personalised development and performance plans to help you achieve big and small things, with the training and support you need to reach each milestone.
- We’ll bring an inclusive approach to our policies, processes, and procedures to make work more accessible and support different needs.
ODEON benefits:
- Unlimited free cinema tickets for you, and 12 friends and family tickets every three months.
- Up to 40% discount on our food and drinks, including our in-cinema Costa Coffee stores.
- Free access to our confidential Employee Assistance Programme.
- The opportunity to gain professional qualifications through our Bright Lights Apprenticeship scheme.
- Fantastic career development opportunities across our cinemas and support offices.
- An easy-to-use app for booking holidays and requesting days off, supporting flexible working.
- 5.6 weeks holiday, inclusive of bank holidays.
- Monthly rewards and recognition schemes.
- Annual bonus scheme.
- Pension scheme.
At ODEON Cinemas Group, everyone is welcome. We make movies better by bringing all our incredible differences and our different ways of thinking together with our passion for cinema, to deliver inspiring entertainment experiences for our guests.
Starting from the moment you apply, Diversity, Equity and Inclusion is embedded into all parts of the colleague journey, and we welcome individuals from all backgrounds.
Cinema Experience Manager employer: Odeon Cinemas
Contact Detail:
Odeon Cinemas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cinema Experience Manager
✨Tip Number 1
Show your passion for film during the interview. Be prepared to discuss your favourite movies and what makes them special to you. This will demonstrate your enthusiasm and help you connect with the interviewers.
✨Tip Number 2
Highlight your teamwork skills. Since the role involves working closely with others, think of examples where you've successfully collaborated in a team setting. This will show that you're ready to contribute to a positive work environment.
✨Tip Number 3
Be flexible and open-minded about working hours. The cinema industry can have unpredictable schedules, so express your willingness to adapt to different shifts and late-night operations during your discussions.
✨Tip Number 4
Demonstrate your commitment to guest service. Share specific instances where you've gone above and beyond for customers in previous roles. This will illustrate your dedication to creating exceptional experiences for cinema-goers.
We think you need these skills to ace Cinema Experience Manager
Some tips for your application 🫡
Show Your Passion for Film: In your application, make sure to express your love for cinema. Share specific examples of films that inspire you and how they relate to your desire to create an exceptional experience for guests.
Highlight Leadership Skills: Emphasise any previous leadership or coaching experiences you have. Discuss how you've motivated teams in the past and how you plan to support and develop your team of cinema hosts.
Demonstrate Flexibility: Since the role requires flexibility in working hours, mention your availability and willingness to adapt to varying schedules. Provide examples of how you've successfully managed flexible work situations before.
Focus on Guest Service: Illustrate your commitment to guest service by sharing stories where you went the extra mile for customers. Highlight your understanding of the importance of creating memorable experiences in a cinema setting.
How to prepare for a job interview at Odeon Cinemas
✨Show Your Passion for Film
Make sure to express your love for cinema during the interview. Share your favourite films and what makes them special to you. This will demonstrate your enthusiasm and align with the company's focus on creating an immersive cinema experience.
✨Highlight Teamwork Skills
Since the role involves leading a team, be prepared to discuss your experiences working collaboratively. Provide examples of how you've supported colleagues in the past and how you can contribute to a positive team environment.
✨Demonstrate Flexibility
The cinema industry can be unpredictable, so it's important to show that you're adaptable. Talk about your willingness to work varied hours and how you handle changes in schedule or unexpected challenges.
✨Emphasise Guest Service Experience
As a Cinema Experience Manager, delivering exceptional service is key. Share specific instances where you've gone above and beyond for customers, and explain how you would apply that same dedication in this role.
