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- Tasks: Provide face-to-face technical assistance and install water meters in various environments.
- Company: Join Northumbrian Water, a leading provider in water services across the Durham and Teesside area.
- Benefits: Enjoy a competitive hourly rate, full kit, PPE, and a company van provided.
- Why this job: Be part of a team that values health, safety, and customer service while making a real impact.
- Qualifications: Must have a driving licence, NVQ Level 2 in plumbing, and previous customer service experience.
- Other info: Participate in an out-of-hours standby rota and engage in diverse tasks as needed.
We are delighted to be working with Northumbrian Water, who are looking to appoint a Plumber on a 6 month temporary contact. The role will be working throughout the Durham and Teesside area, a van, full kit and PPE will be provided. Hourly rate 14.69-18.36ph dependant on experience.
Role description:
- Face to face technical assistance to customers.
- Installation of water meters, and water efficiency products in a commercial and domestic environment.
- Identification of potential events/incidents.
- Ensure that neither Health & Safety nor Water Quality is compromised.
- Assist repair and maintenance teams.
- Identification and location of leaks on underground network.
- Enforcement of Water Regulations.
- Completion of reports, as appropriate.
- Meet the Company's customer service target.
- Manage customers' expectations in line with preferred/optimum operational requirements.
- Identification of commercial opportunities.
- Participate in out of hours standby rota.
- In addition, line managers may request employees to carry out other reasonable tasks in line with operational needs.
Role Requirements:
- Driving Licence.
- NVQ Level 2 in plumbing (or equivalent), as a minimum.
- Previous customer service experience.
- Knowledge of relevant policies/procedures.
- City & Guilds Water Regulations.
- NRSWA (Signing, Lighting & Guarding).
- Water Hygiene (blue card).
Plumber employer: Pertemps Newcastle & Gateshead
Contact Detail:
Pertemps Newcastle & Gateshead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumber
✨Tip Number 1
Make sure to highlight your customer service experience during any conversations or interviews. Since the role involves face-to-face technical assistance, demonstrating your ability to communicate effectively with customers will set you apart.
✨Tip Number 2
Familiarise yourself with the specific water regulations and policies mentioned in the job description. Being able to discuss these confidently can show your commitment to compliance and safety, which is crucial for this position.
✨Tip Number 3
Network with other professionals in the plumbing industry, especially those who have worked with Northumbrian Water. They might provide insights into the company culture and expectations, giving you an edge in your application.
✨Tip Number 4
Prepare to discuss your experience with leak identification and repair. This is a key part of the role, so having specific examples ready can demonstrate your practical skills and problem-solving abilities.
We think you need these skills to ace Plumber
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your plumbing qualifications, such as your NVQ Level 2 and any relevant certifications. Emphasise your customer service experience and any specific skills related to water regulations and leak identification.
Craft a Strong Cover Letter: Write a cover letter that addresses the specific requirements of the role. Mention your experience with installation and maintenance, and how you ensure health and safety standards are met. Show enthusiasm for working with Northumbrian Water.
Highlight Relevant Experience: In your application, provide examples of past work where you've successfully installed water meters or worked in a similar environment. Discuss any instances where you've identified leaks or enforced water regulations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial in plumbing work.
How to prepare for a job interview at Pertemps Newcastle & Gateshead
✨Showcase Your Technical Skills
Make sure to highlight your NVQ Level 2 in plumbing and any relevant certifications during the interview. Be prepared to discuss specific plumbing techniques and experiences that demonstrate your expertise, especially in installation and maintenance.
✨Emphasise Customer Service Experience
Since the role involves face-to-face technical assistance, it's crucial to showcase your previous customer service experience. Share examples of how you've effectively managed customer expectations and resolved issues in past roles.
✨Demonstrate Knowledge of Health & Safety
Familiarise yourself with health and safety regulations related to plumbing. Be ready to discuss how you ensure compliance with these regulations and maintain water quality in your work, as this is a key aspect of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, such as identifying leaks or handling emergencies. Think of specific scenarios from your past work where you successfully navigated challenges and be ready to share those stories.
