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- Tasks: As a Field Service Engineer, you'll tackle customer challenges and ensure top-notch service.
- Company: Join Leica Microsystems, a leader in life sciences and diagnostics with over 175 years of innovation.
- Benefits: Enjoy remote work options, competitive benefits, and a culture that values your unique perspective.
- Why this job: Make a real impact in science and technology while working on meaningful projects with passionate colleagues.
- Qualifications: A Bachelor's Engineering Degree is required; experience in microscopy is a plus.
- Other info: This role involves up to 70% travel within the South East UK region.
The predicted salary is between 36000 - 60000 £ per year.
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.
Position Overview: The Senior Field Service Engineer is responsible for ensuring quick resolution of complex customer challenges and empowering team members with their functional knowledge. This position reports to the UK Service Manager and is part of the North EMEA Service Team. The role will be fully remote.
In this role, you will have the opportunity to:
- Conduct service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.
- Diagnose system failures and determine the most cost-effective solution.
- Escalate complex issues to a greater level of technical support or quality reporting system.
- Develop new customer service/product agreements.
- Respond to customer support calls within an assigned territory.
The essential requirements of the job include:
- Bachelor’s Engineering Degree Required or similar.
- English and preferably a regional language.
- Excellent Microsoft Office application skills (Word, Excel, PowerPoint).
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Ability to travel within the South East UK Region and occasional support to UK / EMEA region (Up to 70% travel).
- Must have a valid driver’s license with an acceptable driving record.
- Ability to lift, move or carry equipment & tools.
It would be a plus if you also possess previous experience in:
- Background in Microscopy.
- Technical expertise in handling repairs, calibrations, upgrades and allied tasks.
- Networking, influencing, and communicating effectively across functions and at all levels.
- Excellent visual, written, and other communication skills.
- Training and/or coaching experience.
- Experience in maintaining and applying global processes.
- Track record of delivering standardization, simplification and continuous improvement across key business areas.
- Experience in working in a matrix organization including building relationships remotely and cross-culturally.
Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Field Service Engineer - London Area employer: Danaher
Contact Detail:
Danaher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - London Area
✨Tip Number 1
Familiarise yourself with Leica Microsystems' products and services, especially in microscopy and imaging. Understanding their technology will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Leica Microsystems on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your technical expertise in repairs and calibrations during the interview. Be ready to share specific examples of how you've successfully resolved complex issues in previous roles, as this aligns closely with the job requirements.
✨Tip Number 4
Highlight any experience you have with customer service and support. Since the role involves responding to customer calls and developing service agreements, showcasing your ability to communicate effectively and build relationships will set you apart.
We think you need these skills to ace Field Service Engineer - London Area
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that align with the Field Service Engineer role. Emphasise your engineering degree, technical expertise in microscopy, and any previous experience in repairs and calibrations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for life sciences and your commitment to innovation. Mention specific examples of how you've solved complex challenges in previous roles and how you can contribute to Leica Microsystems' mission.
Highlight Soft Skills: In your application, don't forget to mention your soft skills such as effective communication, teamwork, and your ability to influence across functions. These are crucial for a role that involves customer interaction and collaboration.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Field Service Engineer.
How to prepare for a job interview at Danaher
✨Understand the Company Culture
Before your interview, take some time to research Leica Microsystems and their commitment to innovation and teamwork. Familiarise yourself with their products and how they impact life sciences. This will help you align your answers with their values and demonstrate your genuine interest in the company.
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to highlight your technical expertise, especially in microscopy and IT solutions. Be prepared to discuss specific examples of past repairs or installations you've handled, and how you diagnosed and resolved complex issues. This will show your problem-solving abilities and hands-on experience.
✨Emphasise Communication Skills
Effective communication is key in this role, especially when dealing with customers and team members. Prepare to discuss how you've successfully communicated technical information to non-technical audiences in the past. This will demonstrate your ability to build relationships and influence others across functions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life challenges. Think of situations where you had to escalate issues or develop new service agreements. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
