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- Tasks: Lead and optimise processes to support Revolut's rapid growth and enhance customer experience.
- Company: Revolut is a leading fintech company on a mission to empower customers with financial control.
- Benefits: Enjoy flexible work options, a free Metal subscription, and exciting team events throughout the year.
- Why this job: Join a dynamic team solving complex problems and making a real impact in the financial industry.
- Qualifications: A 2:1 degree, 2+ years of experience, and coding skills in SQL, Python, or R are required.
- Other info: Revolut values grit and determination, seeking top talent who strive for excellence.
The predicted salary is between 43200 - 72000 £ per year.
Office: London
Remote: UK
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day. As we continue our lightning-fast growth, two things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
At Revolut, we do Ops differently. Our hyper-talented operations experts don’t just keep things ticking over. They’re given the most complex, hard-to-solve problems in the business. Then they create elegant, scalable solutions that keep pace with our ambitious growth plans. We’re looking for a Strategy & Operations Manager to help us solve the toughest problems in our global fintech. Someone to roll up their sleeves and dive into every area of our business to help millions of customers worldwide.
What you’ll be doing:
- Building and optimising scalable processes to continue Revolut's hyper-growth
- Leading and executing (end to end) core infrastructure projects
- Exploring and defining which projects the team should prioritise, and setting a timeline to reach goals quickly
- Searching for new features to provide a seamless customer experience
- Managing critical vendor relationships and building performance tracking systems
- Developing strategic supply chain partnerships and negotiating commercial terms
What you’ll need:
- At least a 2:1 degree from a top university
- 2+ years of work experience in a fast-paced environment
- Experience coding with SQL, Python, or R
- A solid track record of taking ownership and leading complex projects end to end
- A magic skill to break complex problems into smaller ones and enjoy working with data
- Natural curiosity and will to make an impact
- An interest in the financial industry
Benefits at Revolut:
- No ping pong tables or bean bag chairs, just benefits you actually want
- Get what you need to succeed
- Financial benefits that show we value your work
- Flexibility to work from home, the office or abroad
- A free Revolut Metal subscription loaded with perks
- Exciting events year-round so you can get to know your team
Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.
Deliver WOW: We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.
Dream Team: We select, coach, and retain the top talent only and give them all the support to achieve greatness.
Never Settle: Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.
Think Deeper: Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
Strategy & Operations Manager (Service Delivery - Complaints) employer: Revolut Ltd
Contact Detail:
Revolut Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy & Operations Manager (Service Delivery - Complaints)
✨Tip Number 1
Familiarise yourself with Revolut's core values and mission. Understanding their commitment to customer experience and innovation will help you align your answers during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex projects you've managed. Be ready to discuss how you broke down these challenges and the impact your solutions had on the business.
✨Tip Number 3
Brush up on your technical skills, especially in SQL, Python, or R. Being able to discuss your coding experience confidently can set you apart from other candidates and show your readiness for the role.
✨Tip Number 4
Network with current or former employees of Revolut on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information to tailor your approach and questions during the interview process.
We think you need these skills to ace Strategy & Operations Manager (Service Delivery - Complaints)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in strategy and operations, particularly in fast-paced environments. Emphasise any projects where you've taken ownership and led complex initiatives.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the fintech industry and how your skills align with Revolut's mission. Mention specific examples of how you've solved complex problems and contributed to team success.
Showcase Technical Skills: If you have experience with SQL, Python, or R, be sure to include this in your application. Highlight any projects where you've used these skills to drive results or improve processes.
Demonstrate Cultural Fit: Revolut values grit, determination, and a results-driven mindset. Use your application to convey how you embody these traits and how you can contribute to their dynamic culture.
How to prepare for a job interview at Revolut Ltd
✨Understand the Company Culture
Before your interview, take some time to research Revolut's culture and values. They emphasise grit, determination, and a results-driven mindset. Be prepared to discuss how your personal values align with theirs and provide examples of how you've demonstrated these traits in your previous roles.
✨Showcase Your Problem-Solving Skills
As a Strategy & Operations Manager, you'll be tackling complex problems. Prepare to discuss specific instances where you've successfully broken down complicated issues into manageable parts and implemented effective solutions. Use data to back up your claims and demonstrate your analytical skills.
✨Highlight Relevant Experience
Make sure to emphasise your experience in fast-paced environments and any relevant technical skills, such as coding with SQL, Python, or R. Be ready to explain how these experiences have equipped you to lead projects and optimise processes effectively.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the role, team dynamics, and future projects at Revolut. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
