Salesforce Consultant

London Full-Time 36000 - 60000 £ / year (est.) Home office (partial)

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow.

Grow their audiences and grow their revenues – both direct to consumer and business to business revenues. Our platforms and services are trusted by over 900 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are almost 1000 people, based out of 14 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

The role will require the candidate to be responsible for:

Leading workshops across business requirements, process mapping and use cases for Salesforce Sales Cloud & Service Cloud implementations in a client facing role
Managing project timelines, project documentation and hitting required deadlines, ensuring the project is on track and escalating as required
Introducing formal requirement specifications and workflow documentation
Be responsible for working directly with solution architects and developers to ensure the solution meets the business needs
Managing and upskilling junior Salesforce internal resources

Able to engage and impress at client Director and Exec level stakeholders both on the business side and technical side. A Salesforce Functional Consultant will possess a blend of the following skills.

Requirements

Functional Requirements

Experience as a business analyst / Salesforce functional consultant
Experience across systems audits, requirements gathering and process mapping
Creating functional and technical design documentation
Creating end user acceptance testing scripts and supporting UAT process
Creation of end user support and training material

Technical Requirements:

Understanding of Sales and Customer Service Processes
Experience customising, configuring, developing, testing and handling data migrations to Salesforce solutions
Experience building apps within Salesforce Sales Cloud
Experience customising and configuring Salesforce Service Cloud
Good understanding and experience in the Salesforce ecosystem
Understand and experience in building Flows
An understanding of and experience with Apex code desirable
An understanding of and experience with lightning web components desirable
An understanding of and experience with Visualforce desirable
An understanding of and experience with middleware solutions desirable
Certifications within Salesforce desirable
Can lead as well as manage project teams
Comfortable being hands on and managing key client accounts
Comfortable in delivering presentations and demonstrations to stakeholders
Worked across accounts with sizeable budget and multiple markets
Comfortable building strong working relationships, both within the business and with clients, and a keenness to maintain and develop these relationships
Ability to work at pace and retain a keen attention to detail
A willingness to travel (if and when required)
Love for sports
Great self-starting attitude keen to join an entrepreneurial organisation where every working day is different

We have a list of flexible benefits that we offer; as a taste:

Hybrid working: we\’d love for you to come into our office at least 2-3 days a week, especially during your onboarding
Performance planning: potential to have a salary increase every 6 months and progress your career
Discretionary company bonus
Tickets to sporting events
Renowned Team Days and events (this June, we went to Spain)
Lunch on a Wednesday, breakfast and continuous supply of snacks
Cycle to work scheme
Learning and Development opportunities, including certification in certain areas

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Salesforce Consultant employer: Two Circles Ltd

At Two Circles, we pride ourselves on being an exceptional employer, offering a dynamic work culture that thrives on collaboration and innovation in the sports and entertainment marketing sector. Our employees benefit from flexible working arrangements, continuous learning opportunities, and a performance-driven environment that encourages personal and professional growth. With exciting perks like tickets to sporting events and renowned team days, we ensure that every day is not just about work, but also about enjoying the journey together.