Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to create engaging visitor experiences at Osborne House.
- Company: Join a charity dedicated to preserving England's heritage and historic sites.
- Benefits: Enjoy free access to sites, discounts, and opportunities for career progression.
- Why this job: Make a positive impact on communities while working in a vibrant, inclusive environment.
- Qualifications: Experience in customer service and strong leadership skills are essential.
- Other info: Flexible working hours with occasional evenings and weekends required.
The predicted salary is between 28800 - 43200 £ per year.
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a motivated manager to lead our team at Osborne House. This is a full-time role working 36 hours per week with occasional weekend and evening work. No history background? No problem. What is important to us is a passion for people and excellent customer service.
We are looking for a manager who enjoys working alongside their team and understands what it takes to deliver an engaging visitor experience to a diverse audience. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
As the Osborne Manager, you will know what makes a great visitor experience and will be able to inspire your team to deliver through leading by example and coaching. You'll optimise every opportunity to generate income, achieving all site performance targets. You will also ensure the site and facilities are clean and presentable.
You will have experience of providing excellent customer service within a leisure and tourism environment, strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and be a confident communicator, having strong interpersonal skills with both visitors and colleagues. This is a hands-on role, and a lot of your time will be focused on visitors. You'll also be involved in engaging the local community with what's happening on site as well as ensuring that the site itself and its assets are safe and secure.
Benefits include:
- Comprehensive training
- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
- Apprenticeship opportunities
- Opportunities to go to some of our great live music and history events
- Free access to all English Heritage sites for you, and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/shared parental leave
- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to 10%
Everybody's welcome at English Heritage. Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
Interviews will take place week commencing 19 May. No agencies please.
Osborne House Manager employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Osborne House Manager
✨Tip Number 1
Familiarise yourself with the history and significance of Osborne House. Understanding its background will not only help you connect with visitors but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Engage with current staff or volunteers at English Heritage to gain insights into the team dynamics and visitor engagement strategies. This can provide you with valuable information to discuss in your interview.
✨Tip Number 3
Showcase your customer service experience by preparing specific examples of how you've successfully handled challenging situations in previous roles. This will highlight your ability to maintain a positive visitor experience.
✨Tip Number 4
Research the latest trends in heritage management and visitor engagement. Being knowledgeable about current practices can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Osborne House Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what the Osborne House Manager position entails. Focus on the key responsibilities and required skills, such as customer service and team leadership.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and management. Use specific examples that demonstrate your ability to lead a team and enhance visitor experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for heritage and people. Mention why you want to work for this charity and how your skills align with their mission of providing excellent visitor experiences.
Showcase Your Interpersonal Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've successfully engaged with diverse audiences and worked collaboratively with teams.
How to prepare for a job interview at English Heritage
✨Show Your Passion for People
As the role requires a passion for people and excellent customer service, be sure to express your enthusiasm for engaging with visitors. Share examples of how you've created memorable experiences in previous roles.
✨Demonstrate Leadership Skills
Since the position involves leading a team, prepare to discuss your leadership style. Highlight instances where you've successfully motivated and coached team members to achieve their goals.
✨Understand Visitor Experience
Familiarise yourself with what makes a great visitor experience at heritage sites. Be ready to share your ideas on how to enhance engagement and ensure that visitors leave with positive memories.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, and be prepared to answer questions about how you handle interactions with both visitors and colleagues.
