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- Tasks: Lead technical success for Adobe's largest customers and drive their solution strategy.
- Company: Join Adobe, a leader in digital experiences, empowering creativity and innovation worldwide.
- Benefits: Enjoy flexible work options, a collaborative culture, and opportunities for personal growth.
- Why this job: Be at the forefront of digital transformation, influencing major brands and driving impactful solutions.
- Qualifications: Bachelor's degree or equivalent experience in a technical field; strong customer-facing skills required.
- Other info: Travel to client locations may be required (15-20%); diverse and inclusive workplace.
The predicted salary is between 43200 - 72000 £ per year.
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
The Technical Account Director (TAD) is accountable for the technical success of Adobe's largest customers. They are charged with defining and implementing a customer strategy critical for the health of their solution stack; driving adoption and utilisation; risk mitigation and alignment across Customer executives and senior level decision makers. They will use an extensive network of internal resources such as technical & product specialists, customer success champions and a team of supporting personnel with the goal of enabling the Customer to fully bring to bear their Adobe investment.
What You Will Do:
- Lead Ultimate Support engagement(s) as the technical executive point of contact throughout the Customer's solution usage lifecycle.
- Advise and support customer's technical strategy with Adobe Solutions via service delivery plans with clear outcomes.
- Assess strategic Customer technical risks and opportunities and drive the extended Adobe team to build and deliver mitigation and "get well" plans.
- Drive clear communication across Customer operational areas.
- Maintain regular and appropriate governance with both internal and external executive teams.
- Drive alignment and reporting on overall engagement status and outcomes.
- Advocate for Customer across internal Adobe teams.
- Optimize client's investment and accelerated task, issue execution and resolution.
- Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem.
- Responsible for the global engagement model, review cycle across multiple BU's and/or brands.
- Consolidate comprehensive cadence across all technical partners and influence delivery achievements across multi-solution, multi-discipline engagements.
- Work hands on with Adobe's internal Collaborators like Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer's success.
- Lead a matrixed services team that may involve multiple project teams from Adobe or client or partner organizations.
- Develop effective working relationships with Customer partners.
- Make recommendations on how new and existing features fit within customers' environments, supplying standard methodologies and recommendations.
- Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized.
- Mentor immediate team members as needed.
What you Need to Succeed:
- Bachelor's Degree in related subject area of the technical industry. Equivalent experience will be considered.
- Shown experience in a senior capacity in consultative, customer support, customer success and/or related role in marketing technology.
- Strong executive presence.
- Ability to collaborate multiple teams throughout Adobe and client side VPs, including CMOs and CXOs.
- Strong presentation skills, including confident presence over the phone and via conference tools.
- Leading meetings, workshops, and reviews in front of audiences both small and large.
- Strong conflict-resolution skills to drive closure to customer concerns and open technical issues.
- Maintain good ability to prioritize work against client goals.
- Outstanding customer-facing skills that enable you to represent Adobe best within a customer's environment.
- Driving discussions with multiple teams from developers and analysts to management and senior leadership.
- Validated interpersonal, prioritization skills and an ability to work in a highly matrixed environment.
- Capable of driving resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships.
- Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations.
- Awareness of development methodologies and technologies and understanding of and experience with marketing software and domain principles.
- Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics, Adobe Audience Manager (AAM), Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Campaign, Adobe Magenta, Adobe Marketo, Adobe Target.
- Customer-facing experience in enterprise projects, object-oriented programming experience (Java), SQL, Javascript, AngularJS, JQuery, CSS, MongoDB, web-server technologies.
- Relevant technical skills: enterprise software (Windows Server, Linux, Unix, WebSphere, Weblogic, JBoss, Oracle, SQL, Java, Javascript, AngularJS, JQuery, CSS, MongoDB, web-server technologies).
- Travel when permitted to client locations (approximately 15-20 percent).
Technical Account Director employer: Adobe Systems GmbH
Contact Detail:
Adobe Systems GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Director
✨Tip Number 1
Familiarise yourself with Adobe's suite of products, especially those mentioned in the job description like Adobe Analytics and Adobe Experience Manager. Understanding these tools will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Adobe employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations for the Technical Account Director role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and technical projects. Be ready to share specific examples that highlight your ability to drive customer success and resolve conflicts, as these are key aspects of the role.
✨Tip Number 4
Stay updated on the latest trends in marketing technology and digital experiences. Being knowledgeable about industry developments will allow you to speak confidently about how Adobe's solutions can meet customer needs during discussions with interviewers.
We think you need these skills to ace Technical Account Director
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Technical Account Director position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your technical expertise, customer-facing experience, and leadership skills. Use specific examples from your past roles to demonstrate how you have successfully managed customer relationships and driven technical success.
Write a Tailored Cover Letter: In your cover letter, express your passion for Adobe's mission and how your background makes you a perfect fit for the role. Highlight your ability to collaborate with multiple teams and your experience in consultative roles, as these are key aspects of the position.
Showcase Relevant Skills: Make sure to include any relevant technical skills and experiences, such as familiarity with Adobe products or programming languages mentioned in the job description. This will help demonstrate your capability to succeed in the role.
How to prepare for a job interview at Adobe Systems GmbH
✨Understand Adobe's Mission
Before the interview, make sure you grasp Adobe's mission of empowering creativity and delivering exceptional digital experiences. This understanding will help you align your answers with their core values and demonstrate your enthusiasm for the role.
✨Showcase Your Technical Expertise
As a Technical Account Director, you'll need to exhibit strong technical knowledge. Be prepared to discuss your experience with relevant technologies like Adobe Analytics or Java. Highlight specific projects where you've successfully implemented solutions that benefited clients.
✨Demonstrate Strong Communication Skills
Given the role's emphasis on collaboration with various teams and customer executives, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex technical concepts to non-technical stakeholders in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and conflict-resolution skills. Think of instances where you've navigated challenges in customer relationships or technical issues, and be ready to explain your approach and the outcomes.
