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- Tasks: Engage with customers via phone and social media, managing sales and service inquiries.
- Company: Join Micheldever Tyres, the UK's fastest-growing tyre wholesaler and retailer since 1972.
- Benefits: Enjoy staff discounts, retail vouchers, life insurance, and flexible working hours.
- Why this job: Be part of a dynamic team focused on customer relationships and business growth.
- Qualifications: Experience in customer service sales and a full UK driving licence required.
- Other info: Opportunity for career growth in a supportive and thriving environment.
The predicted salary is between 24000 - 36000 £ per year.
Micheldever Tyres is looking for a target driven Customer Service Sales Advisor with a strong customer focus, to represent the company, both on the phone and face to face, for the sale of wheels, tyres and associated accessories to wholesale and retail customer base. Using the Customer Relationship Management (CRM) system to ensure that customers are managed in a proactive manner, building a strong trading bond between 4x4 Tyres and B2B and B2C customers.
This role primarily focuses on managing and expanding trade accounts, while also ensuring high levels of customer service and contributing to team success. This role is heavily focused on trade sales and business development, along with dedicated time to customer service, teamwork, and supporting the broader sales team.
Location: Stratford-upon-Avon
Working hours: Office based Monday to Friday (a degree of flexibility can be offered on start and finish times) Half day Saturday: 1 in very 3 per month
Must have: Experience in a similar customer services sales role. Full UK Driving Licence
Benefits:
- Staff discounts on servicing, tyres and MOTs
- Retail vouchers
- Finder’s fee
- Life Insurance
- Pension
- Eye Care Vouchers
- Buy/Sell Holiday
- Flu Jab
- Employee Assistant Program
- Long Service Recognition
- Enhanced Maternity and Paternity
- Cycle to Work
- Charity Match
About the role:
- Answering inbound telephone calls and responding to all Livechat (Zendesk) enquiries and monitoring all company social media pages
- Regularly add posts on to the company social network pages. These should include customer vehicles, promotional offers, items of interest etc.
- Meet all agreed response time KPIs as set by the business
- Achieve budgetary targets as set by the business at the beginning of the financial year
- Complete accurate quotations at customers’ request
- Open trade accounts for eligible customers, communicate terms and conditions clearly, and maintain ongoing communication
- Using data provided, prospect customer segments – lapsed, dormant, downtrading, trading and new creating good relationships with the customers
- Visit current and prospective customers
- Regularly review and manage stock and product orders, ensuring all customer orders are fulfilled promptly
- Create business proposals for all opportunities for presentation and discussion with line manager and company management team
- Responds to returns and refund requests
- Receive, handle, and manage customer complaints through to a satisfactory resolution for the customer
About you:
- Proficient in handling verbal and written sales enquiries through all stages: opening, relationship building, understanding customer requirements, matching products through FAB, objection handling, closing and aftersales
- Competent in the use of online sales systems and tools including: Orderwise, CRM, Website, Boughto
- Able to calculate prices given incomplete data e.g. mark-up, margin, gross, net
- Understanding of tyres, steels, wheels and accessories and an understanding of competitor and alternative ranges is desirable
About our company: Micheldever Tyre Services (MTS) was founded in 1972 as a part-time venture providing car servicing and tyres. Today, Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide, (20 percent of the total UK market) and employing approximately 2100 employees company wide. To support this business, we have built a wholesale distribution network of 14 sites around the UK supplying over 6,000 retailers and our own retail chain Protyre which is consistently growing. This is achieved by skilled, focused and determined teams across 1 central distribution and 13 warehouse operations nationwide.
Customer Service Advisor employer: Micheldever Tyre Services
Contact Detail:
Micheldever Tyre Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the tyre industry and the specific products offered by Micheldever Tyres. Understanding the features and benefits of different tyres and accessories will help you engage confidently with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in this role, such as handling complaints or providing product recommendations. This will prepare you to showcase your problem-solving abilities and customer focus when speaking with the hiring team.
✨Tip Number 3
Network with current or former employees of Micheldever Tyres on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be prepared to discuss your experience with CRM systems and how you've used them to enhance customer relationships in previous roles. Highlighting your familiarity with these tools will demonstrate your readiness to manage customer accounts effectively.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and sales, particularly in a similar role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Customer Service Advisor position. Emphasise your proficiency in handling customer enquiries, managing trade accounts, and using CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully built relationships with customers and met sales targets in previous roles.
Highlight Relevant Skills: In your application, make sure to highlight your communication skills, ability to handle complaints, and knowledge of tyres and accessories. These are crucial for the role and will set you apart from other candidates.
How to prepare for a job interview at Micheldever Tyre Services
✨Know Your Products
Familiarise yourself with the range of tyres, wheels, and accessories that Micheldever Tyres offers. Being able to discuss product features and benefits confidently will impress your interviewers and show your genuine interest in the role.
✨Demonstrate Customer Focus
Prepare examples from your past experience where you successfully handled customer inquiries or complaints. Highlight how you built relationships and ensured customer satisfaction, as this is crucial for a Customer Service Advisor.
✨Showcase Your Sales Skills
Be ready to discuss your sales achievements and how you have met or exceeded targets in previous roles. Use specific metrics or examples to illustrate your success in driving sales and managing accounts.
✨Familiarise Yourself with CRM Systems
Since the role involves using a Customer Relationship Management system, it’s beneficial to mention any experience you have with similar tools. If you’re not familiar with their specific system, express your willingness to learn quickly.
