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- Tasks: Lead Performance & Scale efforts for the top PS Cloud solution on Salesforce.
- Company: Join Certinia, a global leader in Services-as-a-Business solutions.
- Benefits: Enjoy hybrid work options and collaborate with innovative teams.
- Why this job: Make a real impact in a high-growth environment with cutting-edge technology.
- Qualifications: Experience in product management within fast-paced SaaS and large Enterprise customer engagement.
- Other info: Opportunity to work with telemetry tools and drive data-driven decisions.
The predicted salary is between 43200 - 72000 £ per year.
Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions delivered on Salesforce's leading cloud platform provide the ability to run a connected services business, deliver with intelligence, and achieve business agility.
The Certinia Product Management team is looking for a Senior Product Manager to help us accelerate our Performance and Scale work for PS Cloud, to serve our largest global clients. In this role, you will be responsible to work with customers, Product leaders, Engineering and Architecture to enhance our P&S practices and drive exceptional scale in our industry leading solution. This includes defining strategy & best practices, leveraging tooling to empower the entire team, and driving specific performance and scale investments through focused teams.
This position requires exceptional interpersonal and technical skills, someone to work with many departments and internal stakeholders such as engineering, product operations, other product managers, and UX designers to ensure that the opportunities are identified and prioritized. Additionally, you will be working with the telemetry and analytics tools to help drive data-driven decisions and investments.
WHAT YOU WILL DO IN THIS ROLE
- Understand and prioritize P&S investments for our PS Cloud solution
- Product manage those investments across multiple teams and multiple releases
- Interact with global customers, internal stakeholders and your peers
- Work with our Engineering partners to define our P&S strategy, best practices for both Product and Engineering and our approach to testing
- Participate in both release planning and release launch processes to drive our 3 times a year release plan
- Present P&S work and impact in a consumable way to peers and leadership throughout release cycle
- Engage with your peers building functional capabilities to provide guidance around “building P&S in”
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
- Product management experience in a fast paced SaaS environment
- Experience engaging with large Enterprise customers
- Experience with telemetry analysis & data-driven decision making
- Understanding of and exposure to different types of testing (performance, concurrency)
- Ability to investigate and triage complex customer issues
- Knowledge of the Salesforce platform
WHAT ELSE WOULD BE GREAT
- An understanding of Enterprise Architecture patterns
- Awareness of and experience with Benchmark testing tools like Blazemeter / LoadRunner
- Exposure to development best practices, especially on the Salesforce platform
Contact Detail:
Certinia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager
✨Tip Number 1
Familiarise yourself with the Salesforce platform and its ecosystem. Understanding how Salesforce operates and integrates with other tools will give you a significant edge, especially since this role involves working closely with engineering and product teams.
✨Tip Number 2
Network with current or former employees of Certinia. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with telemetry analysis and data-driven decision-making. Be ready to share specific examples of how you've used data to influence product management decisions in previous roles.
✨Tip Number 4
Showcase your understanding of performance and scale strategies. Research best practices in product management related to these areas and be prepared to discuss how you would apply them to Certinia's PS Cloud solution.
We think you need these skills to ace Senior Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant product management experience, especially in a SaaS environment. Emphasise your skills in engaging with large enterprise customers and any experience you have with telemetry analysis.
Craft a Compelling Cover Letter: In your cover letter, express your passion for driving performance and scale in product management. Mention specific examples of how you've successfully managed similar projects and your familiarity with the Salesforce platform.
Showcase Technical Skills: Detail your understanding of different types of testing, such as performance and concurrency testing. If you have experience with tools like Blazemeter or LoadRunner, be sure to include that as well.
Highlight Collaborative Experience: Since the role involves working with various teams, illustrate your ability to collaborate effectively. Provide examples of past experiences where you worked cross-functionally with engineering, UX designers, or other stakeholders.
How to prepare for a job interview at Certinia
✨Showcase Your Product Management Experience
Be prepared to discuss your previous product management roles, especially in fast-paced SaaS environments. Highlight specific projects where you successfully managed product investments and drove results, as this will resonate well with the interviewers.
✨Demonstrate Your Understanding of the Salesforce Platform
Since the role involves working on the PS Cloud solution built on Salesforce, make sure to brush up on your knowledge of the platform. Be ready to discuss how you've leveraged Salesforce in past projects or how you would approach integrating it into your product strategies.
✨Prepare for Technical Discussions
Given the technical nature of the role, be ready to engage in discussions about telemetry analysis, data-driven decision making, and different types of testing. Familiarise yourself with performance and concurrency testing concepts, as these will likely come up during the interview.
✨Engage with Real-World Scenarios
Think of examples from your experience where you triaged complex customer issues or collaborated with cross-functional teams. Being able to articulate these scenarios will demonstrate your interpersonal skills and ability to work effectively with various stakeholders.
