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- Tasks: Assist in scheduling appointments and managing waiting lists for patients.
- Company: Join ACES, a leading provider of NHS eye care since 2005, expanding in 2024.
- Benefits: Earn £12.21 per hour with opportunities for growth in a supportive environment.
- Why this job: Be part of a caring team focused on patient welfare and community impact.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Flexible part-time hours perfect for students looking to gain experience.
Hours – Part Time
Salary – £12.21 per hour
ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do. We have been providing NHS eye care since 2005 and will be expanding in 2024 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology. The ACES team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role Purpose
The post holder will contribute to the administrative function, actively assisting the multi-professional team in the provision of a quality service. They will assist in the ongoing administration of the department, booking of appointments/surgery, coordination of the care pathway and management of waiting lists.
Main Duties and Responsibilities
- Work with the Administration Manager to schedule all incoming referrals
- Liaise with MDT team, local services, patients etc. making and receiving phone calls to schedule patients’ appointments
- Undertake all the administration required for patient appointments/surgery; booking on the system
- Support the management of waiting lists; involves adding patients to the waiting list, scheduling appointments and liaising with the relevant clinical staff
- Use and maintain records for all patients
- Liaise with professional and clinical staff within the service to discuss queries and action as required
- Respond to enquiries by telephone or visitors to the service. Offer information when requested and, where possible and appropriate, take action to respond to queries directly
- Undertake general office and clerical tasks, e.g. taking calls, processing referrals, scanning and photocopying
- Undertake other duties as necessary to support the smooth running of the service and as requested by your manager
- To be the first point of contact for all telephone calls and enquiries
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. ACES is an equal opportunities employer.
Waiting List Coordinator Part-Time employer: ACES
Contact Detail:
ACES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting List Coordinator Part-Time
✨Tip Number 1
Familiarise yourself with the specific services offered by ACES, such as cataract surgery and glaucoma treatment. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of ACES through platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Waiting List Coordinator role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your organisational skills and experience with managing waiting lists or appointments. Think of specific examples from your past roles that highlight your ability to handle administrative tasks efficiently.
✨Tip Number 4
Showcase your communication skills by practising how you would handle patient enquiries over the phone. Being the first point of contact means you need to convey information clearly and empathetically, so be ready to demonstrate this in your interview.
We think you need these skills to ace Waiting List Coordinator Part-Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and patient care. Emphasise any previous roles where you managed appointments or worked with waiting lists, as this is crucial for the Waiting List Coordinator position.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of ACES's commitment to patient care and teamwork. Mention specific examples of how you've contributed to similar environments in the past, showcasing your ability to work collaboratively and efficiently.
Highlight Communication Skills: Since the role involves liaising with various stakeholders, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with patients, clinical staff, or other professionals in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the administrative tasks involved in this role.
How to prepare for a job interview at ACES
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Waiting List Coordinator. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as scheduling appointments and managing waiting lists.
✨Show Your Communication Skills
As this role involves liaising with patients and clinical staff, demonstrate your strong communication abilities during the interview. Share examples of how you've effectively communicated in previous roles, especially in busy or challenging situations.
✨Highlight Your Organisational Skills
The position requires excellent organisational skills to manage appointments and waiting lists. Be ready to provide specific examples of how you've successfully organised tasks or projects in the past, showcasing your ability to multitask and prioritise effectively.
✨Emphasise Teamwork and Culture Fit
ACES values a culture of care, trust, and integrity. During the interview, express your commitment to teamwork and how you can contribute to a positive working environment. Share experiences where you've worked collaboratively with others to achieve common goals.
