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- Tasks: Lead the scheduling diary and coordinate repairs with teams and customers.
- Company: Join Southern Housing, a top UK housing provider with over 77,000 homes.
- Benefits: Enjoy perks like flexible working, healthcare plans, and birthday leave.
- Why this job: Make a real impact in people's lives while growing your career in a supportive environment.
- Qualifications: GCSE/O-Level standard required; experience in scheduling and customer service is essential.
- Other info: Apply by 22nd April 2025; early closure possible if applications are sufficient.
The predicted salary is between 28800 - 43200 £ per year.
This is a unique opportunity for someone who is willing to act as the key leader for specific patches within the Scheduling Diary. As the Scheduler, you will oversee the maintenance scheduling diary, working with the Property Administration and Customer Services Team to ensure repairs are diagnosed and scheduled correctly. You will be the first point of contact for scheduling enquiries, liaising directly with all internal and external customers to solve problems using standard procedures in a timely, efficient and effective manner. This is an office-based role working 5 days a week.
What you'll need:
- Qualified to GCSE/O-Level standard or similar.
- Experience of scheduling work in a maintenance environment.
- Experience of delivering a front line, customer focused service.
- Experience of working in a housing management or maintenance environment.
- Experience of working in an inner city, multi-cultural environment and working closely with tenants.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
About us:
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity:
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Scheduler employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with the specific scheduling software or tools commonly used in the housing maintenance sector. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss real-life examples of how you've successfully managed scheduling conflicts or customer enquiries in the past. This will showcase your problem-solving skills and customer service experience, which are crucial for this role.
✨Tip Number 3
Research Southern Housing's values and recent projects. Understanding their mission and how they operate will help you align your answers with their goals during the interview, demonstrating that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees of Southern Housing if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Scheduler. Familiarise yourself with the key tasks mentioned in the job description, such as overseeing the maintenance scheduling diary and liaising with customers.
Tailor Your Supporting Statement: In your supporting statement, directly address how you meet each of the criteria listed in the job description. Use real examples from your past experience to demonstrate your skills in scheduling, customer service, and working in a diverse environment.
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in a maintenance or housing management environment. This will show that you are well-suited for the role and understand the challenges involved.
Proofread Your Application: Before submitting your application, take the time to proofread all your documents. Check for spelling and grammatical errors, and ensure that your CV and supporting statement are clear and concise.
How to prepare for a job interview at Southern Housing
✨Showcase Your Scheduling Experience
Be prepared to discuss your previous experience in scheduling work, particularly in a maintenance environment. Use specific examples to demonstrate how you effectively managed schedules and resolved conflicts.
✨Highlight Customer Service Skills
As the first point of contact for scheduling enquiries, it's crucial to show your customer service skills. Share instances where you successfully handled customer queries or complaints, focusing on your problem-solving abilities.
✨Demonstrate Cultural Awareness
Given the diverse environment you'll be working in, highlight your experience in multicultural settings. Discuss how you've effectively communicated and collaborated with individuals from various backgrounds.
✨Prepare Real Examples for Your Supporting Statement
Make sure to address each criterion mentioned in the job description with real-life examples in your supporting statement. This will not only show your qualifications but also your understanding of the role's requirements.
