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- Tasks: Manage customer relationships and support their vehicle leasing journey.
- Company: WeFlex makes electric vehicles accessible for ride-hailing drivers, partnering with Uber and Bolt.
- Benefits: Enjoy a quarterly bonus, employee assistance, cycle scheme, discounts, and career growth opportunities.
- Why this job: Join a fast-growing company with a positive impact on the environment and customer satisfaction.
- Qualifications: Recent graduates with a 2:1 degree; customer-facing experience is a plus but not required.
- Other info: Work in a collaborative office in Acton, West London, with occasional Saturday shifts.
The predicted salary is between 26000 - 28000 ÂŁ per year.
Job Type: Full-time, Office-Based
Hours: Monday to Friday, (occasional Saturday shift work)
Location: Acton, West London
Salary: ÂŁ26,000 - ÂŁ28,000 per annum, depending on experience
Bonus: Quarterly performance-linked bonus, capped at 10% of the annual base salary
About WeFlex
WeFlex is at the forefront of making electric vehicles (EVs) accessible to ride-hailing drivers, partnering with platforms like Uber and Bolt. We provide flexible financing options for a diverse range of EVs, from affordable MGs to luxury Mercedes and Teslas. With rapid year-over-year growth of 60% and consistent profitability over the past two years, we currently support over 2,000 customers in our fleet and are on track to double this number in the coming year.
Job Overview
As a Graduate Account Manager at WeFlex, you will play a pivotal role in driving business growth, building strong customer relationships and retaining our customers. Reporting to the Customer Success Manager, you’ll guide customers from onboarding through their vehicle leasing journey, providing ongoing support and assistance with any challenges they face. Additionally, you will play a key role in hosting events, delivering timely feedback, and improving customer retention.
What We’re Looking For
- A recent graduate (or soon-to-be graduate) with a minimum 2:1 degree in any subject.
- A motivated, resilient mindset able to thrive in a fast-paced environment and handle setbacks constructively.
- Excellent problem-solving skills, with the ability to understand client needs and provide tailored solutions.
- Previous experience in a customer-facing role is a bonus but not essential.
What You’ll Be Doing
- Customer Relationship Management: Develop and nurture long-lasting relationships with customers, acting as their trusted advisor. Help them achieve their goals and ensure maximum satisfaction with our products and services.
- Account Check-Ins: Conduct structured follow-ups calls and in-person meetings after the customer has collected their vehicle. Ensure they are satisfied with their purchase and understand key points about vehicle usage.
- Complaint Management: Handle customer complaints effectively, aiming to reduce the number of customers entering the churn pipeline. Collaborate with internal teams to ensure quick resolutions and customer retention.
- “WeHelp” Events: Organise and host regular “WeHelp” events at our office, providing customers with insights on EV topics such as maximising earnings, reducing fines, and optimising vehicle usage. Ensure these events are engaging and informative for both new and existing customers.
- “WeHelp” WhatsApp Channel: Lead and create content for our “WeHelp” WhatsApp channel, developing videos and podcasts focused on EV-related themes like charging strategies, winter vehicle usage, and cost-saving tips.
- Driving Style Feedback: Work closely with the Risk & Insurance Manager to deliver driving style feedback and coaching sessions. Focus on helping drivers with low scores improve and avoid being removed from insurance policies.
- Proactive Customer Engagement: Identify opportunities to enhance customer experiences by anticipating their needs, providing vehicle recommendations, and offering guidance on best practices for EV usage.
- Team Collaboration: Collaborate closely with the Sales, Payments, and Support teams to ensure smooth service delivery and customer satisfaction. Relay any feedback from customers to drive continuous improvement.
- Customer Retention: Understand the root causes of customer dissatisfaction and develop strategies to address these concerns effectively, ensuring long-term customer retention and success.
- Additional Responsibilities: Take on any other ad-hoc account management duties as required to support the team and ensure smooth business operations.
Benefits
- Quarterly Bonus: Performance-linked bonus, capped at 10% of the annual base salary.
- Employee Assistance Program: Access to confidential support for personal and professional challenges.
- Cycle to Work Scheme: Save on a new bike and accessories while promoting sustainable travel.
- Discount Clubs: Exclusive access to discounts on a wide range of products and services.
- Career Development: Opportunities for growth within a fast-paced, purpose-driven company.
- Inclusive Environment: Work in a friendly and collaborative office setting in West London.
Graduate Account Manager employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Account Manager
✨Tip Number 1
Familiarise yourself with the electric vehicle industry and WeFlex's role in it. Understanding the market trends and challenges will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of WeFlex on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled customer interactions in the past. Even if you lack direct experience, think of examples from your studies or other roles that showcase your ability to manage relationships and resolve issues.
✨Tip Number 4
Showcase your enthusiasm for customer engagement by thinking of innovative ideas for events or communication strategies that could enhance customer experiences at WeFlex. This proactive approach can set you apart from other candidates.
We think you need these skills to ace Graduate Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Graduate Account Manager role. Emphasise any customer-facing roles or projects during your studies that demonstrate your problem-solving abilities and resilience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for joining WeFlex. Mention your understanding of electric vehicles and how you can contribute to customer satisfaction and retention. Personalise it by addressing the specific responsibilities mentioned in the job description.
Showcase Relevant Skills: In your application, highlight skills such as relationship management, communication, and teamwork. Provide examples of how you've successfully engaged with customers or worked collaboratively in past experiences, even if they were part of your studies.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role at WeFlex.
How to prepare for a job interview at Story Terrace Inc.
✨Research WeFlex
Before your interview, make sure to research WeFlex thoroughly. Understand their mission, values, and the services they offer, especially in relation to electric vehicles. This will help you demonstrate your genuine interest in the company and its goals.
✨Showcase Your Problem-Solving Skills
As a Graduate Account Manager, you'll need excellent problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved issues or helped customers. This will highlight your capability to handle challenges effectively.
✨Prepare for Customer Relationship Scenarios
Think about how you would build and maintain relationships with customers. Be ready to discuss strategies for engaging clients and ensuring their satisfaction. This is crucial for the role, so showcasing your understanding of customer relationship management will be beneficial.
✨Demonstrate Your Team Collaboration Skills
The role involves working closely with various teams. Be prepared to discuss your experience in collaborative environments and how you can contribute to team success. Highlight any group projects or teamwork experiences that showcase your ability to work well with others.
