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- Tasks: Serve food and drinks while ensuring top-notch customer service.
- Company: Join Metropolitan Gaming, a leader in city life entertainment and hospitality.
- Benefits: Enjoy competitive pay, discounts, training, and wellness services.
- Why this job: Be part of a dynamic team delivering world-class experiences in a vibrant environment.
- Qualifications: Must be 18+, with customer service experience and strong communication skills.
- Other info: Flexible hours and opportunities for growth within the company.
Food and Beverage Attendant – Leicester Square, London Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we’re dedicated to providing exceptional experience and service for our guest’s whichever platform or venue they visit. Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London’s newest luxury casino Metropolitan Mayfair. We’re a ‘Why Not?’ brand that likes to challenge the status quo and we’re passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people. JOB TITLE: Food and Beverage Attendant Are you ready to join the winning team? Our Venue has an international reputation for delivering world-class gaming and the best hospitality. Would you like to help deliver the perfect, bespoke experience while developing your career? Within this role you will be vital to our customers service delivery, providing exceptional service, ensuring food and beverages are served within a timely manner and contribute to the overall guest experience. MAIN FUNCTIONS OF THE JOB: Ensuring an exceptional standard of customer care, whilst adhering to company procedures, health and safety and hygiene regulations. Being an effective team player. Till operation and cash handling. Prepare and serve food and drinks ensuring a high standard of presentation. Clearing tables of cutlery and glasses etc. cleaned and stored effectively. ESSENTIAL SKILLS: Outstanding customer service skills. Exceptional interpersonal skills and able to maintain a positive, appropriate relationship with all guests. Methodical and attentive to detail. Ability to promote all areas of the Club and understand departmental specific operations and services to explain and guide the guest during their visit. Previous experience in a customer service environment. A team player. Communicate in clear and concise English. High level of personal integrity. Strong work ethic with a passion for exceeding expectations. Respect and appreciation to all. Encourage and contribute towards a culture that supports everyone to be the best that they can be. Benefits We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer: Hourly wage + Salary Enhancement From Midnight + Paid overtime 50% off food and beverages in all of our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentives Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance programme: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme Please Note: You must be aged 18 or above and have the right to work in the UK.
Food and Beverage Attendant - Leicester Square, London employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Attendant - Leicester Square, London
✨Tip Number 1
Familiarize yourself with the specific offerings and atmosphere of the Metropolitan Gaming venues, especially the Empire Casino. Understanding the unique experience they provide will help you connect better with potential guests during your interview.
✨Tip Number 2
Highlight any previous experience in customer service roles, particularly in fast-paced environments. Be ready to share specific examples of how you've gone above and beyond to ensure customer satisfaction.
✨Tip Number 3
Demonstrate your teamwork skills by discussing how you've effectively collaborated with colleagues in past roles. This is crucial for a position that relies heavily on team dynamics to deliver exceptional service.
✨Tip Number 4
Prepare to discuss your understanding of health and safety regulations in food and beverage service. Showing that you prioritize these aspects will reflect your commitment to providing a safe and enjoyable experience for guests.
We think you need these skills to ace Food and Beverage Attendant - Leicester Square, London
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Food and Beverage Attendant position. Highlight the key responsibilities and essential skills required, such as outstanding customer service and attention to detail.
Tailor Your CV: Customize your CV to reflect your relevant experience in customer service and hospitality. Emphasize any previous roles where you demonstrated exceptional interpersonal skills and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent service and your ability to work in a fast-paced environment. Mention specific examples from your past experiences that align with the job requirements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your communication is clear and concise, reflecting the high standards expected in the role.
How to prepare for a job interview at Metropolitan Gaming
✨Showcase Your Customer Service Skills
Since this role emphasizes outstanding customer service, be prepared to share specific examples from your past experiences where you went above and beyond for a customer. Highlight how you handled difficult situations and maintained a positive relationship with guests.
✨Demonstrate Teamwork
Being an effective team player is crucial in this position. During the interview, discuss instances where you collaborated with colleagues to achieve a common goal. Emphasize your ability to communicate clearly and support your teammates.
✨Understand the Venue's Offerings
Familiarize yourself with the food and beverage options available at the venue. This knowledge will allow you to answer questions confidently and demonstrate your enthusiasm for the role. It shows that you're proactive and genuinely interested in providing a bespoke experience for guests.
✨Exhibit Attention to Detail
The job requires a methodical approach and attention to detail. Be ready to discuss how you ensure high standards in your work, whether it's in food presentation or maintaining cleanliness. Providing examples of how you've prioritized these aspects in previous roles will strengthen your candidacy.
