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- Tasks: Support IT systems by resolving various technical issues daily.
- Company: Gleeson Homes is a rapidly growing company focused on innovative housing solutions.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Join a dynamic team and make a real impact in a growing industry.
- Qualifications: Previous experience in IT support is essential; problem-solving skills are a must.
- Other info: Opportunity for career growth as the company expands.
The predicted salary is between 28800 - 42000 £ per year.
Gleeson Homes are currently undergoing a period of rapid growth with IT being one of the key business support functions. Dealing with the day-to-day support of our IT systems you will work alongside our IT Manager and be responsible for handling, recording, and resolving a wide range of support issues. This will be a demanding role and you will need to demonstrate previous experience of working in ...
Helpdesk Analyst employer: Gleeson Homes
Contact Detail:
Gleeson Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. Being able to discuss specific examples of problems you've solved in the past will show your practical experience and readiness for the role.
✨Tip Number 2
Network with current or former Helpdesk Analysts, especially those who have worked in similar environments. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Brush up on your communication skills. As a Helpdesk Analyst, you'll need to explain technical issues to non-technical users. Practising how to convey complex information simply can set you apart from other candidates.
✨Tip Number 4
Research Gleeson Homes and their IT systems. Understanding their specific technologies and challenges will allow you to ask informed questions during the interview, demonstrating your genuine interest in the role and the company.
We think you need these skills to ace Helpdesk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and skills required for the Helpdesk Analyst position at Gleeson Homes. Tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in IT support or helpdesk roles. Use specific examples to demonstrate how you've successfully handled support issues in the past.
Showcase Your Skills: Make sure to mention key skills that are relevant to the role, such as problem-solving, communication, and technical proficiency. Provide examples of how you've used these skills in a professional setting.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the Helpdesk Analyst role. Be sure to express your enthusiasm for working with Gleeson Homes and contributing to their growth.
How to prepare for a job interview at Gleeson Homes
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise during the interview. Be prepared to discuss specific IT systems you've worked with and any troubleshooting methods you’ve successfully employed in the past.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving a wide range of support issues, be ready to share examples of how you've tackled complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Skills
As a Helpdesk Analyst, you'll need to communicate effectively with both technical and non-technical users. Prepare to discuss how you've successfully communicated solutions in previous roles, ensuring clarity and understanding.
✨Research Gleeson Homes
Familiarise yourself with Gleeson Homes and their IT operations. Understanding their business model and recent developments will show your genuine interest in the company and help you tailor your answers to align with their goals.
