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- Tasks: Join our team to provide top-notch IT and AV support in a dynamic environment.
- Company: Be part of a world-leading university known for its diverse and inclusive culture.
- Benefits: Enjoy perks like flexible working, generous leave, and professional development opportunities.
- Why this job: This role offers hands-on experience and the chance to solve real tech challenges daily.
- Qualifications: A passion for technology and great customer service skills are essential; some hardware repair experience is a plus.
- Other info: We celebrate diversity and encourage applications from all backgrounds, especially under-represented groups.
The predicted salary is between 26338 - 29959 £ per year.
This is a great opportunity for you to develop your IT and Audio Visual (AV) career. If you have a background in or a passion for technology, we'd love to hear from you.
You'd be joining our small, experienced standard support team in a 2nd line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise. You will work with the team to provide an outstanding IT and AV service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focussed university. As part of our supportive team of 11 second line analysts, you will be supporting administrative, teaching, and learning activities across the university.
Your key activities will include:
- Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, operating systems, and software
- Investigating and providing basic hardware and audio visual repairs
- Assisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed
- Helping to develop our knowledge base and self-help guides
- Working on projects/small works as required and as staff resource allows
You will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. You will also have:
- Great customer service skills with the ability to communicate with a wide range of people.
- Either through study, personal interest or work, you will understand one or multiple operating systems e.g., Windows, MacOS, mobile platforms and/or Audio Visual equipment.
- Experience using a variety of common Office software.
- Ideally, have some experience of basic hardware repairs.
- Be self-motivated.
- Be able to work alone, in a team or with your peers.
- Have excellent interpersonal skills.
- Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively.
This role is offered on a full time (36.5 hours per week) permanent basis.
For an informal discussion about this role, please contact Sherilyn Elmes, Principal Service Manager (Standard Support) or Adrian Hooper, Principle Service Manager (Specialist Support).
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We’re very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
What we can offer you:
We’re continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, online learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance - Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits and watch the video via the apply button to hear from our staff about what makes the University of Bath a great place to work as well as following us on X and other platforms.
We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
IT and AV Support Technician (2nd Line) employer: University of Bath
Contact Detail:
University of Bath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT and AV Support Technician (2nd Line)
✨Tip Number 1
Familiarise yourself with the specific technologies and operating systems mentioned in the job description, such as Windows, MacOS, and various audio-visual equipment. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of examples where you've successfully resolved issues or provided support, as this role heavily relies on excellent interpersonal skills and the ability to communicate effectively with a diverse range of people.
✨Tip Number 3
Showcase your problem-solving abilities by preparing for potential technical scenarios that may arise in the role. Consider common IT and AV issues and how you would approach resolving them, as this will highlight your hands-on experience and readiness for the challenges of the position.
✨Tip Number 4
Engage with the university's online presence, such as their social media platforms, to gain insights into their culture and values. This can help you tailor your conversation during the interview and show that you are aligned with their commitment to diversity and inclusion.
We think you need these skills to ace IT and AV Support Technician (2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT and AV support. Focus on any roles where you've provided customer service, solved technical issues, or worked with audio-visual equipment.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention specific examples of how you've successfully handled IT or AV challenges in the past.
Highlight Relevant Skills: Clearly list your skills related to operating systems (like Windows and MacOS), customer service, and any hardware repair experience. Use bullet points for clarity and impact.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a fast-paced environment and your eagerness to contribute to the team. This can set you apart from other candidates.
How to prepare for a job interview at University of Bath
✨Show Your Passion for IT and AV
Make sure to express your enthusiasm for technology and audio-visual systems during the interview. Share any personal projects or experiences that highlight your interest in IT and AV, as this will demonstrate your commitment to the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to resolve problems effectively.
✨Highlight Customer Service Experience
Since this role involves interacting with students and staff, emphasise your customer service skills. Share instances where you provided excellent support, focusing on your communication skills and ability to handle diverse queries.
✨Familiarise Yourself with Common Operating Systems
Brush up on your knowledge of various operating systems like Windows and MacOS, as well as audio-visual equipment. Be ready to discuss your experience with these technologies and how you can apply that knowledge in the role.
