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For Companies At a Glance
- Tasks: Lead and motivate a retail team to deliver exceptional customer experiences.
- Company: Join Vodafone, a global tech company focused on innovation and connectivity.
- Benefits: Enjoy competitive salary, bonuses, 28 days holiday, and tailored benefits.
- Why this job: Be part of a vibrant culture that values diversity and customer connection.
- Qualifications: Confident in coaching and performance management with a passion for customer service.
- Other info: Background checks required; great opportunity for career growth and development.
The predicted salary is between 28800 - 42000 £ per year.
Location: London Oxford St Experience
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: 40 hours per week to include some weekends & Bank Holidays
At Vodafone UK Retail it’s our job to help customers get the most out of their tech, tech that’s here to change every day. You’ll work in a vibrant, ambitious culture with a strong focus on customer experience and helping build a better digital future for everyone.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our retail teams to be the friendly face of Vodafone, where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
What you’ll do
- To lead, motivate, coach and develop a store team to deliver an exceptional customer experience and exceed store performance targets.
- To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs.
- Management of the Store and staff.
- Make operational decisions for the store.
- Coach, develop and support the team.
- Be accountable for ensuring the store acts within the guidelines of the FCA.
- Conduct performance reviews.
- Be personally accountable for the performance of the store.
- Keep up to date and share market leading insights.
- Bring the customer experience into the forefront of every decision.
Who you are
- Be confident in performance management and coaching of the existing and new members of the team to deliver excellent customer service and meet targets.
- A role model for delivering consistently brilliant customer experience and sales performance.
- Feedback to management on how to improve customer experience.
- Understand Vodafone and competitors' products and services.
- Conform to company policy and guidelines for running the store.
- Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
Retail Store Manager - Oxford St Experience London - 40hrs per week employer: Vodafone
Contact Detail:
Vodafone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager - Oxford St Experience London - 40hrs per week
✨Tip Number 1
Familiarise yourself with Vodafone's products and services, as well as those of their competitors. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the industry.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight specific instances where you motivated your team to exceed performance targets or improve customer experiences.
✨Tip Number 3
Research Vodafone's company culture and values, particularly their commitment to diversity and inclusion. Be ready to discuss how you can contribute to this culture and support a diverse team environment.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you would handle challenging situations. Use real-life examples to illustrate your problem-solving skills and your ability to enhance the customer experience.
We think you need these skills to ace Retail Store Manager - Oxford St Experience London - 40hrs per week
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Retail Store Manager position. Tailor your application to highlight relevant experience and skills that align with Vodafone's expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous retail management experience, focusing on achievements in customer service and team leadership. Use quantifiable metrics to demonstrate your impact in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and Vodafone's mission. Highlight specific examples of how you've successfully led teams and improved customer experiences in past positions, showcasing your alignment with their values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Vodafone
✨Understand Vodafone's Values
Before your interview, take some time to research Vodafone's core values and mission. This will help you align your answers with what the company stands for, especially their commitment to customer experience and diversity.
✨Showcase Your Leadership Skills
As a Retail Store Manager, you'll need to lead and motivate a team. Be prepared to discuss your previous experiences in coaching and developing staff, and provide specific examples of how you've successfully managed a team in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle difficult customers or make operational decisions, and be ready to explain your thought process and outcomes.
✨Demonstrate Your Knowledge of Products
Familiarise yourself with Vodafone's products and services, as well as those of competitors. Being able to discuss these intelligently will show your passion for the role and your ability to meet customer needs effectively.
