Engineering Manager, Reliability

Engineering Manager, Reliability
Because your new ideas are our new ways of working. Evolve, your way.
Our Technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements.
The purpose of Engineering Reliability Manager is to enable smooth operations and to increase reliability of live products & services. This role will facilitate resolution of incidents that block customer outcomes and embed and advocate for Site Reliability Engineering (SRE) principles. This role may sit across a single product group or multiple product groups within the channels domain.
What You’ll Get
People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best.
Let’s talk lifestyle:

• 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
• Flexible Working, the opportunity for an early Friday finish, and a subsidised cafeteria.
• Primark Perks – Discounts with some local partner businesses to our offices

What You’ll Do:
In your role, you’ll collaborate with different people across a range of skill sets. Here’s a flavour of your day-to-day:

• Management of Reliability Engineering team(s) to provide a support model to the appropriate standards and SLAs/OLAs
• Act as an incident escalation point
• 3rd party management/review – including contracts, capacity, availability, performance, SLAs
• Ensuring that Operational Change demand is correctly communicated to Engineering Manager (Dev focus), represented, and prioritised within Product Backlogs
• Encouraging a culture of knowledge sharing and documentation
• Enabling the team to automate as many repeatable requests/processes as possible
• Communicating technical problems and solutions in a simple to understand business manner to facilitate risk-based decision-making
• Encouraging a culture of continuous improvement, e.g. through post-mortems and data focus
• Ensure controls are embedded and risks are raised appropriately

What You’ll Bring
Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• Working knowledge DevOps and Agile ways of working in a headless eCommerce environment
• Have worked in a Retail Technology organisation or another high pace business environment
• An appropriate degree, equivalent qualification, or experience

Successful candidates will:

• Be a passionate about retail and technology and will be capable of inspiring others to:
  1. drive solution build quality
  2. translate the complex digital technology world into business language
  3. and most importantly of all, able to take people along with you, empowering new ways of working and successfully delivering Primark’s future technical solutions
• Solid background in software engineering and support with many years’ experience in a variety of systems and technologies.
• Experience building and leading teams of highly skilled engineers that deliver high-quality service
• Strong understanding of ITIL and how to pragmatically apply it in a digital world
• Advocate for Continuous Integration and Continuous Delivery.
• Specialist in Agile, lean and DevOps with keen interest in open-source technologies

Ready? Good – because we can’t wait to see what you can offer. You’ll be joining a team of innovative and experienced people where you’ll truly belong, collaborating on projects that will shape the future of our industry. Apply to be part of our future and we’ll help you develop yours.
If you need any reasonable adjustments or have any accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.
All offers of employment are subject to background checks, including the right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss.
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