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- Tasks: Provide 7-star service to business travellers, managing bookings and inquiries efficiently.
- Company: Join TravelPerk, a fast-growing SaaS platform revolutionising business travel since 2015.
- Benefits: Enjoy competitive pay, generous vacation days, health perks, and remote work flexibility.
- Why this job: Make a real impact in corporate travel while working in a supportive, award-winning culture.
- Qualifications: Expertise in Galileo GDS, strong communication skills, and previous experience as a Business Travel Consultant required.
- Other info: Work night shifts remotely with occasional training at our Birmingham Hub.
The predicted salary is between 36000 - 60000 £ per year.
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion. We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
We are seeking a dedicated Senior Night Shift Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!
If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
What You Will Do
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange European and domestic travel, including flights, car rentals, and hotels.
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
We Are Looking For People Who
- Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously.
- Are proficient in air fares and ticketing.
- Have great communication skills, fluency in English, both written and spoken is essential.
- Have previous experience as a Business Travel Consultant.
- Are well-organized, and capable of working to tight deadlines under pressure.
- Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
- Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
- Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
- Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
- Motivate and encourage the well-being of the team, displaying a positive attitude at all times.
Our Benefits
- Competitive compensation, including equity in the company;
- Generous vacation days so you can rest and recharge;
- Health perks such as discounts in health insurance or gym allowance.
- Flexibility to increase your pension plan;
- Unforgettable TravelPerk events, including travel to one of our hubs;
- A mental health support tool for your well-being;
- Exponential growth opportunities;
- VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
Working Hours & Conditions
Working hours are within 8pm - 8am. An expectation of weekend working on a rotation is required. Required to work bank holidays. Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events.
How We Work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials. TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communication from TravelPerk comes from @travelperk.com email addresses, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to security@travelperk.com and we’ll confirm whether it’s legitimate.
Senior Business Travel Consultant - Night Shift - Remote employer: TravelPerk
Contact Detail:
TravelPerk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Travel Consultant - Night Shift - Remote
✨Tip Number 1
Familiarise yourself with the Galileo GDS system if you haven't already. Since this role requires expert knowledge of the system, consider taking an online course or watching tutorials to brush up on your skills before applying.
✨Tip Number 2
Highlight your experience in providing exceptional customer service. Prepare specific examples of how you've gone above and beyond for clients in previous roles, as this will resonate well with the company's mission of delivering a 7-star service.
✨Tip Number 3
Showcase your ability to work independently and handle pressure. Think of instances where you've successfully managed tight deadlines or resolved complex issues without supervision, as this aligns perfectly with the expectations for this position.
✨Tip Number 4
Prepare to discuss your flexibility and willingness to support team members. Since mentoring junior staff is part of the role, be ready to share how you've contributed to team success in the past and how you can motivate others.
We think you need these skills to ace Senior Business Travel Consultant - Night Shift - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Galileo GDS system and any previous roles as a Business Travel Consultant. Use specific examples to demonstrate your problem-solving skills and ability to provide excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing the experience of business travellers. Mention how your skills align with the company's mission and values, and provide examples of how you've delivered exceptional service in past roles.
Highlight Relevant Skills: Clearly outline your communication skills, organisational abilities, and proficiency in air fares and ticketing. Emphasise your flexibility and willingness to work night shifts, as well as your capability to handle client inquiries independently.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at TravelPerk
✨Showcase Your Galileo GDS Expertise
Make sure to highlight your experience with the Galileo GDS system during the interview. Be prepared to discuss specific scenarios where you've successfully reissued tickets or managed complex bookings, as this will demonstrate your proficiency and problem-solving skills.
✨Emphasise Customer Service Skills
Since the role focuses on providing a 7-star service, share examples of how you've gone above and beyond for clients in previous positions. Discuss your approach to handling difficult situations and maintaining a positive attitude, as this aligns with the company's mission to make business travellers happy.
✨Demonstrate Flexibility and Initiative
The job requires working independently and being proactive. Prepare to discuss instances where you've taken the initiative to resolve issues without supervision. This will show that you're capable of managing client inquiries effectively, even under pressure.
✨Prepare for Team Collaboration Questions
As mentoring junior team members is part of the role, be ready to talk about your experience in supporting colleagues. Share how you’ve contributed to team success and maintained a high level of service, which will reflect your ability to work well within a team environment.
